Senior System Engineer

Senior System Engineer
Company Description
We are a great team and are repeatedly recognized by Great Place to Work as the best employer. Do you lack appreciation? We are known for our positive feedback culture. Do you want to advance professionally? Then benefit from generous continuing education budgets and almost unlimited career and change opportunities in the IT universe of UMB. Do you have no idea what is running in operations? We inform openly and honestly about what is going on. There are 1000 reasons to work at UMB. Apply now and find out more.
Job Description
Installation, configuration, operation and maintenance of customer infrastructures according to maintenance contracts
Competent advice, support and care of customers on-site and by telephone
Independent collaboration in the area of Incident and Problem Management at 2nd and 3th level support incl. support of the ServiceDesk for troubleshooting
Responsible for updating all ITSM modules (tickets, tasks etc.) and monitoring systems
Escalation and triage to 4th level support and external partners
Independent implementation of changes from analysis through conception to realization within the framework of UMB Change Management
Project collaboration on large-scale projects with the customer with responsibility for the flawless implementation of sub-projects or work packages
Lead identification in the sense of up- and cross-selling and communication to the Account Manager, Service Delivery Manager and Team Lead
Participation in specialist events and targeted UMB Academy courses
Compliance with current team regulations incl. timely reporting of services
Receiving and processing of incidents in the service desk via ITSM tool
Providing a top service on-site together with your team colleagues and helping to develop further
Qualifications
Completed technical vocational training with specialist further training
High customer orientation as well as enthusiasm for direct customer contact
Strong service understanding, commitment and sense of responsibility
At least 5 years of experience in larger environments or IT providers
Confident appearance and negotiation skills
Independent, structured and reliable way of working
Resilience, endurance and flexibility
Very good German skills in spoken and written form. (Native language is not a requirement.)
English skills are an advantage
Additional Information
Your profile – how you work
You enjoy working independently, are constantly learning, developing yourself further and bringing in new ideas.
You are a team player - professional exchange is highly valued with us.
You have analytical skills and a quick grasp.
Quality is important to you and you can express yourself orally as well as in writing in a way that is appropriate to the recipient.
Why your application is worth it
Up to 9 weeks of vacation possible – for your time outs
Industry-wide known events – for the team spirit
We promote cohesion and live an open corporate culture
As a multi-award-winning "Great Place to Work" employer, we mostly find our new colleagues through recommendations – or through job advertisements like this one.
Please no dossiers from recruitment agencies – thank you! jpid3713dbbjm jit0833jm jiy26jm