Dispatcher (m/f/d)

You keep an overview when things get hectic for others.

A service technician needs to go to a fault rectification, a system is being commissioned, a spare part is urgently needed – and you ensure that everything happens at the right time in the right place.

As a dispatcher, you are the hub between our end customers, the service technicians, and the technical team. You plan assignments cleverly, coordinate appointments reliably, and ensure that information arrives where it is needed.

If you like organizing, enjoy telephone contact with people, and keep a cool head even with several parallel tasks, we should get to know each other.

• You plan and dispatch service assignments, commissioning, system handovers, fault rectifications, inspection visits, and general service work
• You create efficient tour planning, taking economic and ecological aspects into account
• You receive fault reports, record them cleanly in the system, and initiate the necessary steps
• You coordinate appointments between end customers and our service technicians and ensure a seamless flow of information
• You support our customers and service technicians in telephone 1st-level support – solution-oriented, friendly, and with technical understanding
• You check and invoice service reports, including hours, expenses, and on-call controls
• You manage service subscriptions and maintain an overview here as well
• You plan and offer further work on systems in close coordination with the chief technician
• You create delivery notes and organize the shipment of spare parts to our service technicians
• You maintain master data in SAP and thus ensure a reliable data base
• Completed commercial or technical basic training
• Initial experience in dispatching is an advantage
• Good MS Office skills as well as experience with ERP systems, preferably SAP
• Proficient German skills in speaking and writing
• Solid English and French skills are an advantage
• Organizational talent, sense of priority, and pleasure in coordinating even complex processes meaningfully
• Independent, structured, and exact way of working
• Strong communication skills, team spirit, and the ability to remain calm and solution-oriented even in lively situations
• Enjoyment of telephone customer contact and a pronounced understanding of service
• Technical flair and interest in our systems and products

At Kibernetik AG, you don't simply work through a list: You take on responsibility, think along, and with your work, contribute directly to ensuring our service organization runs smoothly.

• A varied and responsible activity in a dynamic environment
• Independent work with a lot of personal responsibility
• Modern office workplaces
• Good public transport connections as well as free parking spaces directly in front of the house
• A young team with a digital spirit, short decision-making paths, and uncomplicated cooperation
• Professional development and further training opportunities
• Attractive employment conditions and benefits: at least 5.5 weeks of vacation, free fitness and wellness subscription, employee events, and much more

Ready for the control center? Then we look forward to your complete application documents. Show us that you skillfully combine organizational talent, customer focus, and technical understanding and that nothing gets lost with you even when things have to go faster.

For further information, Marion Rubio, HR specialist (hr@kibernetik.ch), is happy to assist you.

Kibernetik AG
Marion Rubio
Telephone +41 81 750 52 46