Customer Management Specialist Resident Services City of Bern

Customer Management Specialist Resident Services City of Bern Are you service-oriented and looking for a meaningful activity where your work really counts? Then we cordially invite you to get to know us. Versatile tasks, a committed team, and a working day with plenty of variety await you. As of 1. November 2026 or by arrangement, we are looking for you as Customer Management Specialist Resident Services City of Bern. Customer Management Specialist Resident Services City of Bern Become part of our team Your work has an impact – for Bern and for the people who live and work here. Help us shape the community and the future of this city: visible, tangible, sustainable. The Directorate for Security, Environment and Energy is committed to safety, protection and help, to environmental protection, a sustainable energy supply and is responsible for building permit procedures as well as for the Tierpark Bern. The Police Inspectorate is responsible for the local and commercial police, naturalization, resident services, migration and foreign police. What you move You provide information to the local and foreign population of the City of Bern and conduct welcome interviews You process applications and issue permits as well as documents An interesting, varied and versatile activity in a cheerful team awaits you Your workplace is located in the heart of the City of Bern What you bring Commercial vocational training, several years of professional experience (preferably from the industry) Good IT user knowledge, linguistically proficient, customer- and quality-oriented action Joy in daily interaction with people in an intercultural context in a lively operation Committed, reliable The application deadline is 6. September 2026. Your benefits in Bern For meaning & urban life With us, you change something. You help shape urban life, take responsibility and make Bern more livable. Security & stability We offer you fair pay, clear structures, regulated working hours and long-term perspectives. Space for your whole life Our working model adapts to your life wherever possible. With us, you bring all areas of life into harmony. Grow with Bern We give you space for development, further training and independent action. Healthy in everyday life With sport, movement and advice, you stay in shape: physically, mentally, socially – and not just at the workplace. Advantages for every day We offer you practical extras that make your everyday life easier and more enriching. Contact Do you have questions about the application process or the employer City of Bern? I am happy to help you further. Would you like to learn more about this position and our team at the City of Bern? I look forward to meeting you and am happy to help! Tarik Atik Section Head Resident Services, Migration Unsure if you meet all the requirements? Even if you do not (yet) bring all the requirements – we are curious, want to get to know you and look forward to your application! Your application process This is how the application process works with us: Step 1: Online application Submit your application documents online via our job portal. In order for us to process your documents further, you must create a login. After you have submitted your application, you will receive a confirmation. We assess every application individually based on the criteria in the job advertisement. This sometimes takes some time. If your application fits, we will contact you for an initial interview. Step 2: Interviews In the job interview - by telephone, on-site or online - we want to get to know you. We check whether your expectations for the position match ours, which experiences and skills you bring, whether our culture appeals to you and how you fit into the team. Depending on mutual interest and the position, several interviews take place. All your questions about the position, the team or the employment conditions are always welcome. Step 3: Further steps in the process Depending on the position, we arrange a trial or observation day, give you a professional task, organize a meeting with the team or invite you to an assessment. As a rule, reference inquiries are also part of our application process. You will be transparently informed about all steps in the process. Step 4: Application decision Are you convinced by us and we by you? After a verbal commitment, you will receive a confirmation, the contract documents and information on how things continue until the start of employment. It did not work out? We are happy if you apply for other exciting positions despite a rejection. For Bern. With heart. With impact. In the City of Bern, over 4'500 people working across five directorates and more than 80 professional profiles work together. We are committed with passion and conviction to the people who live here, who work here. Together we shape the community and the future of this city – visible, tangible, sustainable. For our city. For Bern. jpid5a5d773jm jit0834jm jiy26jm