Civil Service - Assignment to the Innovation Center - 100%

Company Description ## With more than 13'000 collaborators and collaborators representing 160 professions, the Hôpitaux Universitaires de Genève are a reference institution at the national and international level. To learn more about our institution, take a few minutes to discover the highlights of the year 2025 by clicking here. Convinced that "each and every one can make a difference", the Hôpitaux universitaires de Genève (HUG) have founded an Innovation Center with the aim of improving and evolving the hospital. A unique exchange platform, the Center promotes collective intelligence by bringing together, valuing and concretizing the best ideas from collaborators and collaborators. Both a competence center and a collaborative workspace, the Innovation Center (CI) of the HUG offers a range of services to evaluate, support, mature, promote and valorize the innovative ideas and projects of the collaborators and structures of the HUG. An experimentation laboratory, a catalyst for change and participatory approaches, the Innovation Center has the mission of stimulating the deployment of an innovation culture within the HUG. Piloting two digital platforms: Concerto, for patients; and Mon Espace PRO for professionals. The Innovation Center develops these platforms in close collaboration with users and our health network partners. Job Description ## Within the Innovation Center, you participate in the deployment and promotion of the Concerto and Mon Espace PRO digital platforms to healthcare professionals, HUG collaborators, and patients. Supervised by the Mon Espace PRO and Concerto project managers, you provide support for administrative, organizational, and operational activities related to platform development. As part of your missions, you carry out the following activities: You welcome, inform, guide, and support Concerto and Mon Espace PRO users, in person or remotely, to facilitate their use of the platforms and access to digital services. You ensure a first level of support for patients, healthcare professionals, and other users, particularly for connection, authentication, identity verification, and use of the different features of the digital tools. You present the Concerto platform to hospitalized and ambulatory patients to promote its use and support them in completing digital clinical forms and questionnaires (PROMs). You maintain regular contact with users to promote the adoption of digital solutions, collect their needs, and contribute to the continuous improvement of their experience. You participate in the organization and animation of training sessions, workshops, demonstrations, and awareness-raising actions for patients, caregivers, and other teams around Concerto, Mon Espace PRO, and associated digital tools. You contribute to the promotion of digital platforms during internal and external events and support the dissemination of good practices related to their use. You collaborate with care teams, project managers, and departmental teams to identify user needs, collect feedback, and participate in the evolution of digital services. You support the creation, update, and dissemination of communication materials, practical guides, and support materials for users. You ensure follow-up on requests received by phone, email, or during office hours, as well as various administrative tasks related to the activities of the Innovation Center. You deploy and make iPads available to isolated patients to promote maintaining contact with their loved ones during hospitalization. The assignment may include occasional travel within the institutions of the Geneva healthcare network (EMS, clinics, medical offices, or home care services). This mission allows you to discover the challenges of digital health, hospital innovation, and project management in a dynamic university environment. Qualifications ## This assignment is aimed at a person subject to civil service who wishes to invest in a mission with high added value for the community, within an innovative hospital environment oriented towards the digital transformation of care pathways. To apply, you must be registered with the Federal Office for Civil Service and have a valid admission decision from the CIVI. You hold a Master's degree in one of the following fields: hospitality, economics, sciences (medicine, pharmacy, biology), care, computer science, or engineering, or have a background that allows you to develop the required skills for this mission. With excellent relational skills, you appreciate human contact and demonstrate listening, empathy, kindness, and a developed sense of service. At ease in exchanges with diverse audiences, you know how to communicate clearly, pedagogically, and adapted to the needs of each person. You have a good command of digital tools, digital applications, and common office software. You have a marked interest in new technologies and their use in