Customer Service Specialist - Backoffice - 100%

Customer Service Specialist - Backoffice - 100% In our dynamic, result-oriented team, you will play a key role in customer retention. Specifically, you will: Your tasks • Analysis and processing of customer complaints • Customer service and support through processing incoming tickets and emails in writing and by telephone • Customer support to ensure problem solving and processing of inquiries • Administration, monitoring and optimization of activations of mobile and fixed-line connections • Support in continuous improvement for the development of new processes • Internal collaboration and coordination with affected departments as well as external collaboration with our various partners Your profile • Basic training with EFZ degree or comparable training • Strong customer orientation and enjoyment of personal contact • Experience in sales or in a commercial function, ideally in a call center • Excellent oral and written skills in German, very good Italian and English (French is a plus) • Great interest in digital tools and the telecommunications industry • Your personal qualities make the difference: reliability, communicative strength, punctuality We offer • Monthly premium from the 3rd national language • Monthly salary paid in 13 monthly installments • Up to 20 % home office depending on the area of responsibility • 5 weeks vacation • A modern and inspiring working environment • Strong social benefits as well as flexible and advantageous pension provision • Free mobile subscription valid throughout Europe • Exclusive offers and discounts on our products and services Work location: Biel Have you always dreamed of working in a unique and diverse environment? Then we definitely want to get to know you! A criminal record extract without entries as well as an extract from the debt collection register from the debt collection office will be required upon employment. Apply directly online!