Lateral Entry Customer Advisor in the Contact Center

This is what you can achieve. • You advise customers by phone and in writing, making an important contribution to high customer satisfaction.  • As a customer advisor, you are in daily contact with our travelers and passionately sell national and international offers.  • In sales conversations, you engage with our diverse range of services and offer them in a solution-oriented and tailored manner to our customers.  • You also support and advise our customers on questions about offers on sbb.ch or our SBB Mobile App.  Learn more about the profession here.  This is what you bring. • Daily customer contact and professional customer advice give you great pleasure, and you can adjust well to different conversation partners on the phone. • You are a team player and take responsibility.  • You have completed basic training in retail, commerce, customer dialogue, tourism, or a similar field.  • Negotiation-secure German language skills as well as basic knowledge of French, Italian, and English are a plus. • You are skilled in using common MS Office programs and have a flair for digital media. Your training.  As one of the most important touchpoints at SBB, you will be well-prepared for this task: You can expect a broad and practice-oriented paid second training in Brig. School days take place every Tuesday, Thursday, and Friday. After passing the final exam, you will be ready for deployment as a customer advisor in the SBB Contact Center with a workplace in Brig.