Owner Services Executive

Owner Services Executive (m/f/d) Start date: per 01. June 2026 or by arrangement Shape unforgettable experiences in Andermatt! In Andermatt Reuss – a place where stylish architecture meets alpine quality of life – you ensure that owners and guests feel completely comfortable. As part of our dedicated team, you are the face of our destination: service-oriented, warm, and always one step ahead. Do you love contact with people, appreciate high-quality hospitality, and want to work in a unique place that lives, grows, and inspires? Then you are exactly right with us. What you can achieve You are the first point of contact for owners as well as overnight and day guests in Andermatt Reuss – in person, by telephone, and in writing You ensure excellent customer service and handle requests, questions, and complaints professionally or forward them to the responsible department You support owners and guests with concierge services, e.g., organizing activities, services, and reservations You sell day passes, tickets, passes, and vouchers You ensure smooth processes and pay attention to compliance with high service and operating standards You look after the sports infrastructure (e.g., outdoor padel, squash, bouldering hall) You maintain good cooperation with external partners and service providers and expand this further You undertake various administrative tasks such as invoicing, programming key cards, evaluations, or telephone service What you bring with you Completed training in hospitality, tourism, or comparable qualification Professional experience in a comparable function in a service environment High service awareness, joy in international guest contact, and a confident, well-groomed appearance - even in challenging moments Very good German and good English skills in spoken and written form (at least level B2); further languages are an advantage Teamwork skills, high reliability, initiative, and discretion Regional knowledge as well as ideally a good network in the surrounding area is an advantage Proficient in handling MS Office (Word, Excel); experience with hotel software (POS, PMS, CRM, SALTO) desirable Willingness to work on weekends and public holidays - at least two weekends per month (Saturday and Sunday) What you can look forward to A team of passionate doers Generous participation in further training Combination of leisure and job Modern working time model Flat hierarchy with fast decision-making paths Numerous discounts This is us Andermatt Swiss Alps AG, based in Andermatt, plans, builds, and develops the year-round destination Andermatt with apartment buildings, hotels, and villas in Andermatt Reuss. The Andermatt Swiss Alps Group also includes the hotels The Chedi Andermatt and Radisson Blu Reussen, an 18-hole, Par 72 championship golf course, as well as the Andermatt Konzerthalle. A close partnership exists with Andermatt-Sedrun Sport AG and its majority shareholder Vail Resorts, Inc. Any questions? We are happy to answer them by telephone. jidc0ab621jm jit0623jm jiy26jm