Medical Assistant

Reception and patient relations Welcome patients with professionalism, kindness, and discretion Ensure administrative registration and management of patient files Inform and guide patients throughout their care pathway Administrative management and organization Schedule and manage appointments by optimizing schedules Manage telephone calls and patient requests Update medical records in computer systems (DPI) Draft and process medical and administrative correspondence Management of orders and stocks (medical equipment, consumables, supplies), in connection with suppliers and the needs of the department Clinical assistance Prepare patients for consultations and examinations Assist healthcare professionals during medical acts Perform certain technical care (taking vitals, blood samples, injections, dressings; ECG depending on skills) Ensure proper installation and comfort of patients Coordination and communication Ensure liaison between patients, doctors, nursing teams, and external partners Transmit necessary information for the continuity of care Participate in the coordination of patient pathways Billing and medical administrative management Participate in billing processes and file follow-up Verify information related to insurance and coverage Guarantee the compliance of administrative documents Quality, hygiene, and safety Respect hygiene and safety rules and current protocols Ensure the confidentiality of medical data Maintain a clean, organized, and secure working environment Training Medical assistant diploma or training deemed equivalent (CFC medical assistant or recognized equivalence in Switzerland) Additional training in care or experience in a hospital environment is an asset Professional experience Previous experience in a medical practice, clinic, or hospital desired Initial experience in coordination or patient flow management is a plus Languages Excellent mastery of French (oral and written) Minimum English level B1 required, allowing for basic professional communication with patients and interlocutors Technical skills Mastery of IT tools (Pack Office, scheduling tools, DPI / Opale) Knowledge of medical administrative procedures (appointment scheduling, file management, billing) Mastery of basic technical gestures (taking vitals, blood samples, ECG, simple care, assistance in medical acts) Knowledge of hygiene, safety, and confidentiality standards Personal skills Excellent sense of reception and patient service Empathy, kindness, and active listening Rigor, organization, and priority management Ability to work in a multidisciplinary team Reactivity and stress management in a dynamic environment Discretion and respect for medical secrecy Additional assets (bonus) Experience in a Swiss hospital environment Knowledge of the Swiss healthcare system Ease in a high-activity environment Adaptability and autonomy Promote a working environment that encourages exchange and collaboration in a spirit of participatory management Offer a modern workspace conducive to providing quality services Regularly evaluate your skills and promote continuous training Define your professional objectives and support you in achieving them Offer competitive salary and social benefits as well as daily advantages as an employee We pay great attention to the diversity of the life paths of our employees. Our positions are open to both women and men. With solid expertise, the Clinique de Genolier distinguishes itself by its experienced and qualified team and its state-of-the-art medical equipment. The Clinique de Genolier offers an extensive range of services covering cardiology, neurology, oncology, orthopedic surgery, and plastic surgery. Furthermore, the clinic provides its patients with a wide range of services focused on prevention and rehabilitation, to promote their health and well-being. The reputation of the Clinique de Genolier is based on its excellent medical infrastructure and avant-garde technologies. Among them, an ultra-modern diagnostic center, a high-performance intensive care unit, and an operating room equipped with the latest generation instruments and devices to ensure optimal quality care.