ICT Support Specialist Informatiker 100% Luzern

Where modern clinic IT meets real sense of responsibility: Immediately or by arrangement, we are looking for an engaged ICT Support Specialist (100%) who ensures the trouble-free operation of the IT infrastructure. You will take over 2nd-level support, work with state-of-the-art technology, and ensure that employees can rely on reliable IT at all times. What awaits you in this responsible task • You ensure the smooth operation of the local IT infrastructure and are the first point of contact for demanding IT support inquiries on-site • You analyze and resolve complex malfunctions on clients, peripheral devices, mobile devices, printers, telephony and network components – remotely as well as directly in the clinic • You take over the installation, configuration, provision and replacement of hardware and accompany the entire lifecycle of the IT devices • You supervise clinic-specific applications and support users competently with technical questions and software problems • You participate in exciting digitalization, infrastructure and rollout projects and support the commissioning of new systems as well as medical devices • You coordinate external partners and work closely with internal specialist teams as well as other ICT areas • You document your work professionally in the service management system and ensure compliance with defined service levels • You contribute actively to the implementation of ICT and cyber security requirements and recognize security-relevant events at an early stage What you bring with you • Completed vocational training as Informatiker/in EFZ or a comparable training in the field of informatics • Several years of professional experience in IT support, workplace management or client engineering • Very good knowledge of the Microsoft world (Windows, Microsoft 365 and standard Office applications) • Sound experience in handling PC hardware, notebooks, mobile devices, printers and other IT periphery • Good knowledge in the areas of LAN/WAN, network basics as well as client operating systems • Experience in structured troubleshooting of complex IT malfunctions as well as in ticket processing according to ITIL processes • Good German skills in speaking and writing as well as basic English skills What distinguishes you • You think analytically, structurally and solution-oriented • You work independently, responsibly and maintain an overview even in demanding situations • A strong customer and service orientation distinguishes you as well as a professional appearance • You communicate understandably and meet users at eye level • Teamwork gives you joy and you actively share your knowledge with your colleagues • You act reliably, flexibly and with a high sense of quality What your future employer offers you • A versatile task with high personal responsibility in a modern clinical environment • Exciting IT projects with direct influence on the daily operations in healthcare • State-of-the-art technologies and a professional IT infrastructure • Cooperation with experienced specialists from various ICT specialist areas • Professional and personal development opportunities as well as targeted further training • An appreciative working environment with short decision-making paths and an open corporate culture • Contemporary employment conditions and attractive social benefits Contact & Application Would you like to bring your experience to an innovative IT environment and become part of a motivated team? Then we look forward to getting to know you. 👤 Contact person: Nicole Seiler-Witt, Head of Sales and Talent Acquisition 📧 E-Mail: talents@seiro.ch 📞 Telefon: +41 41 553 01 65 💬 WhatsApp: +41 76 361 88 70 (Initial contact easily possible via WhatsApp) 🌐 Website: seiro.ch *#ICTSupport*