Customer Service Employee

• Zürich
• Temporary
• 80-100%
• Customer Service/Call Center

This position is temporary for at least 6 months with the option of permanent employment

Shifts 06:45 - 19:00 in the day team Mon-Fri.

Tasks

• Independent answering and processing of private customer calls
• Compliance with the quantity and quality targets specified by the group leader
• Ensuring cooperation with other groups of the Contact Center and other departments
• Responsible handling of sensitive information and data, in particular compliance with banking secrecy and the Clear Desk Policy
• First time right: reduction of multiple calls through active listening and professional customer advice

Requirements

• Customer- and service-oriented personality
• Proficient German language skills and good French language skills (at least B2) or German language skills and good Italian language skills (at least B2)
• Initial professional experience
• Able to work in a team, efficient way of working, cheerful and friendly person

Have we aroused your interest?
Then we look forward to your online application or simply contact us in an uncomplicated manner via telephone or e-mail.