Customer Management Assistant - Abroad III

Geneva \| 80-100% Your contribution <br /> • Examine and process AVS benefit requests submitted by insured persons domiciled abroad • Carry out the necessary research to determine the general conditions for obtaining benefits • Calculate the amount of the pension in compliance with legal requirements and manage files (requests for information, change of marital status, death, etc.) • Prepare the necessary data for computerized management and for the payment of benefits • Respond in writing to questions from insured persons and provide them with information by telephone, mainly in French, German, and Spanish. <br /> What distinguishes you <br /> • Commercial training (AFC commercial employee, commercial diploma, or commercial maturity). • Courtesy and interpersonal skills in order to guarantee high quality customer service and to collaborate with your team. • Analytical and synthesis skills in the management of files. • Organizational skills and autonomy to ensure effective management of files in compliance with deadlines. • Oral and written proficiency in a second official language as well as Spanish. Preferably, knowledge of English or Spanish. <br /> In summary Are you interested in the social insurance sector? Do you know French and German well? Would you like to face future challenges and upcoming reforms in the field of Old-Age and Survivors' Insurance with us. This job is the one for you! Within the framework of international conventions, the Swiss Compensation Office is responsible for applying AVS/AI legislation for insured persons domiciled abroad. What we offer <br /> • Working for Switzerland We strive for the successful Swiss model and work for the well-being of the population. • Living diversity The implementation of equal opportunities allows us to best express our skills and to contemplate different points of view. • Fit in the workplace We provide support and advice to our female and male employees on the subject of physical and mental health. All benefits (https://www.stelle.admin.ch/stelle/it/home/bundesverwaltung/ihre-vorteile-auf-einen-blick.html) <br /> The Central Compensation Office (UCC) in Geneva is one of the largest employers of the Federal Administration in French-speaking Switzerland. Our staff is composed of almost 830 employees of various nationalities and with proficiency in several languages, to effectively fulfill our mission in the context of the first pillar of social insurance in Switzerland and abroad. A mission full of meaning, a pleasant working environment, and conditions that allow for the reconciliation of professional and private life make the UCC a first-choice employer for a multitude of profiles. Complementary information Questions about the workplace Questions about the application Christine Wavre HR Business Partner +41 58 46 19016