Business Analyst FM Business Solutions CH

Business Analyst FM Business Solutions CH Business Analyst FM Business Solutions CH 80\-100% Work location Zürich\-Altstetten Workload 80\-100% Start date per sofort or by arrangement Is this you? We are looking for a tech-savvy, structured personality who ensures the smooth operation and further development of our order management system (FMS@ISS) in a dynamic and well-coordinated team. In this role, you operate and optimize a system with more than 200 customers from various industries, thereby supporting the smooth processing of over 300'000 orders per year by our operational units. You are an important contact person for our internal stakeholders and ensure that processes run reliably and continue to grow. What awaits you Customer implementation: You implement new customers and coordinate the data transfer as well as the process configuration up to the productive handover. Customer development: You drive the further development of existing customer solutions, identify optimization potential, and implement adjustments. Function implementation: You implement new functions for existing customers and ensure technical coordination with all parties involved. Technical support: You provide technical support to internal stakeholders in the above-mentioned business cases and act as a competent contact person. 2nd\-Level Support: You take over the 2nd Level Support (approx. 1 day per week) and act as an interface between local 1st Level, 3rd Level of the ISS Group, and application providers. Release\- & Quality Management: You participate in the further development of the FMS@ISS\-blueprint and perform testing and quality assurance during application releases. Documentation & Training: You support the creation of end-user documentation and provide practical training for FMS@ISS end-users. What you bring with you Education: University degree (BSc) or completion of a higher vocational education (HF) in business informatics, business administration, facility management, or comparable Professional experience: 2–3 years of professional experience are mandatory; initial experience in a comparable function is an advantage Language skills: German and English business fluent, both spoken and written; French is an advantage IT skills: Proficient use of MS Excel, Word, and PowerPoint; initial experience with CAFM systems and database systems is an advantage Technical competence: Sound knowledge in project, process, and application management as well as high IT affinity; knowledge from the FM industry is an advantage Methodological competence: Strong analytical skills, structured and goal-oriented way of working as well as high diligence and good time management Social competence: Teamwork skills, communicative strength, independent way of working, perseverance, willingness to take responsibility, and flexibility What we offer you Wide range of internal development opportunities 16 weeks maternity protection Employee celebrations and appreciation programs Part-time work and job sharing: Flexible working models that fit your life Attractive own ISS Schweiz pension fund Favorable mobile subscriptions from Swisscom for the whole family Staff offers platform with attractive discounts and special conditions Structured onboarding in the initial phase Ready for us? We are for you. Every day at ISS Schweiz, we work to ensure that offices, laboratories, airports, production plants, stations, schools, and hospitals function and are livable. Our more than 14’000 employees create living spaces throughout Switzerland, where more than one million people feel comfortable and can develop every day. ISS stands for innovation, service quality, and customer proximity. As a market leader, we offer secure jobs, diverse development perspectives, and a corporate culture characterized by appreciation, lived occupational safety, and responsibility – visible in five programs, over 200 training and further education opportunities, as well as the consistent use of sustainable products and solutions. About us Employee stories Dear personnel service providers: For this position, we only consider direct applications. Thank you. Please note: We are happy to receive applications by post, but documents will not be returned. Your contact Matthew Davies Talent Acquisition Specialist Telephone: \+41 58 787 80 21 Apply now jpid29bc410jm jit0731jm jiy26jm