Sales Administrator Internal Sales & Order Processing Romandie (100%) (m/f/d)

We design modern working worlds for today and the future. We are Haworth. With us, work means more than just a workplace: an exchange on the sofa, a confidential conversation in the telephone box, or the free choice between sitting and standing workstations – this is exactly how we design office worlds for our customers. With our Swiss locations in Menziken AG and Zürich, we are around 100 employees and part of an internationally successful family business headquartered in the USA with over 8'000 employees worldwide. Do you know that good feeling when a process runs smoothly? That is exactly where our order management starts – and perhaps soon you too? That is exactly what our Customer Service team does every day: finding solutions, creating clarity, improving customer experiences. To strengthen our team in the Romandie, we are looking for a team member immediately or by arrangement. Sales Administrator Internal Sales & Order Processing 100% (m/f/d) Location: Menziken AG Your tasks You ensure that our customers have an experience that convinces – reliable, friendly, and solution-oriented. • Your main tasks include: • Responsibility for the entire order and project processing from order to delivery • Responsible for national invoice processing • Close cooperation with the sales team in daily business • Support with offers and projects for Swiss customers and dealers • Independent processing of the delivery delay process including monitoring confirmed delivery dates • Coordination between customers, sales, operations, and logistics • Oral and written exchange with our European sister companies • Processing of complaints and service orders in cooperation with After Sales • Support of spontaneous customer visits in the Menziken showroom • Collaboration at the telephone switchboard in the team (French, German, English) What you bring with you You enjoy taking responsibility and being there for our customers. In addition, you have: • Several years of experience in customer service or a comparable role (ideally approx. 5 years) • A commercial apprenticeship and confidence in administrative processes • Experience in order processing, ideally in a manufacturing company • Experience in billing/invoicing • German: stylistically confident, clear and precise (level C1) • French: stylistically confident, clear and precise (level B2) • English: professionally usable in spoken and written form • Strong quality awareness, careful and reliable way of working • Enjoyment of customer contact, team spirit and strong communication skills • Structured, independent way of working and a service-oriented attitude • Desire to think along, improve processes and develop solutions together Interested? Then we look forward to receiving your complete application documents