ICT Helpdesk Staff

The employer is looking for a:

First-level IT Support (Helpdesk)

Tasks:

• position for first-level IT support activities
• operational role involving direct contact with users and systems in production
• the activity is part of an IT services context for corporate clients, with interventions on workstations and daily issues related to the use of IT systems
• a concrete technical base and the ability to manage standard cases independently are required, maintaining order and traceability in the activities performed

documentation of interventions

• ticket management via dedicated systems, telephone and email
• diagnosis and resolution of problems on Windows and Mac OS environments
• support on basic configurations (accounts, access, printers, local network)
• escalation to higher levels when necessary, with structured information

Requirements:

• experience, even initial, in IT support or consistent technical training
• good knowledge of Windows, Mac OS and troubleshooting
• concrete basics of networking (IP addressing, connectivity, common problems)
• ability to work on tickets in an orderly and traceable manner
• clear communication with non-technical users
• availability to work in shifts and on Saturdays
• fluent German and/or Swiss German
• operational English
• driving license cat. B

Employment details:

• workplace Bellinzona
• employment 100%
• start of employment by agreement, permanent contract
• salary to be agreed upon
• The CV must include a clear and verifiable description of the technical activities performed, indicating the type of support, environments and tools used
• Profiles with generic indications will be considered secondarily