Intake Clerk, 60 %

For our Sozialzentrum Helvetiaplatz, we are looking for a new team member as of 01. January 2027 or by arrangement.

Tasks ##

• As the first contact person at our central reception, you will receive, process and/or forward telephone and personal concerns and inquiries.
• You will provide general and specialist information, perform a triage of the concern, and take over the administrative file management from the duration of the case intake until the case closure.
• You will work together with the case-leading social workers in the intake and support them administratively in the assessment of indigence and the provision of social assistance benefits.
• You will perform general correspondence, including the creation of confirmations, applications, registrations, requests and other forms. You will take over general secretarial tasks.

Profile ##

• Completed Federal Commercial Apprenticeship
• Good knowledge of social insurance or professional experience in administration for adult protection and/or accounting
• High service orientation and enjoyment in working with people
• Proficiency in dealing with numbers
• Flawless oral and written expression in German

We offer ##

An interesting and varied activity with exciting further training opportunities. There is the possibility to work partly in the home office. Careful induction as well as a collegial working environment. In our organization, we maintain open and transparent communication.

Apply

Apply

About us ##

With around 2400 employees, the Sozialdepartement der Stadt Zürich commits itself daily to a social Zürich. We are there for everyone and support children, adolescents and adults in different life situations. We make an important contribution to social cohesion. And we contribute to a high quality of life in the neighborhoods.

At the Sozialen Diensten, over 1000 employees help shape social Zürich. We accompany and support people in different life situations, promote participation and strengthen social cohesion. Our services include social assistance, child and adult protection, school social work, child and youth welfare and socioculture. We perform our work interdisciplinarily and throughout the city: in school buildings, counseling centers, the five Sozialzentren as well as in facilities such as the Jugend- und Kulturhaus Dynamo, the Debattierhaus Karl der Grosse and the Quartierzentren Schütze and Bäckeranlage.

Interested? ##

Then we look forward to your online application! Applications by post or e-mail cannot be considered.

Lea Casanova, Leiterin Intake a.i., is happy to answer your questions about the position at +41 44 412 85 12. Information about the application process will be provided by Mélisande Brechbühl, Senior Recruiterin, at +41 44 412 61 31.

Reference No.: 51914

Working for the city ##

Working for the city

Terms of employment

About us

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