Customer Insights Manager, Market Research

Introduction

Are you interested in better understanding customer needs and market potentials? Are you enthusiastic about data-based insights that enable strategic decisions? As a Customer Insights Manager, you are responsible for market research studies and customer satisfaction measurements and derive concrete recommendations for action from them. With you, we strengthen the customer centricity of Schweizerische Post.

Your benefits at the Post.

We offer a fair wage, which ranges between CHF 110’600 to CHF 125’600 per year (100% workload) depending on experience and skills. Applications from talents with deviating competencies are also welcome; in such cases, your wage may be slightly below or above the range.

With us, you work in a future-oriented, dynamic environment in which you contribute and in which you grow further. With us, various benefits await you, with which you can flexibly shape your everyday life according to your needs.

Vacation

We send you on 6 weeks of vacation.

Education and further training

We support you with education and further training, temporary job changes, and offer you advancement opportunities.

Family-friendly

We offer 18 weeks of fully paid maternity leave and 4 weeks of leave for the second parent. In addition, we participate in the costs for family-supplementary childcare.

Flexibility

We support you with individual working models. Mobile and flexible working, home office, Third Place, part-time work, and job sharing.

Collective bargaining agreement

The collective bargaining agreement protects, strengthens, and creates clear rules – for fair employment and working conditions.

Mobility offers

We offer you a free Halbtax subscription, a discounted GA, or a commuter bonus. You only pay CHF 10 per year with PubliBike or Velospot.

Vehicle discounts

We offer you attractive advantages when purchasing a vehicle: You benefit from fleet discounts as well as special conditions on new models. With Yellow Drive, we offer you attractive advantages on e-car subscriptions.

PostMobil and PostFinance

Via PostMobile, we offer you an attractive employee subscription for CHF 12.95 per month. At PostFinance, you also benefit from numerous advantages, e.g., from a free private account.

Vouchers

We give you up to CHF 500 personal credit, which you can use for all products in the PostShop (incl. gift cards) as well as for products from SBB and Reka.

What you can achieve.

• You are responsible for the implementation, further development, and anchoring of relational customer satisfaction measurements at the group level as well as for the PostNetz group division and ensure that the results flow into management and decision-making processes.
• In this function, you are responsible for qualitative and quantitative market research studies from conception to the communication of results and work closely with internal clients as well as external research partners.
• You analyze customer, market, and satisfaction data, identify relevant drivers, and derive meaningful decision bases as well as concrete recommendations for management, projects, and specialist departments.
• As a sparring partner, you advise stakeholders on research designs, choice of methods, and interpretation of results and support them in incorporating customer perspectives into their decisions.
• You support the construction and further development of our Research Repository and ensure that insights can be documented, found, and used organization-wide.
• You will become part of an interdisciplinary Customer Insights team with the competencies Market Research, Voice of Customer, Analytics, and UX-Research and create connections between research, feedback, and behavioral data.