ICT-Helpdesk-Employee Junior

Bern, Schweiz | 80-100% (Jobsharing possible) This is what you can contribute <br /> • Receiving, recording, prioritizing, and processing incidents, service requests, and user inquiries • Analyzing and resolving simple disruptions • Forwarding complex incidents and customer inquiries to Second Level Support • Supporting users in handling ICT work tools, applications, and standard services • Recording, classifying, and documenting all inquiries and incidents in our ITSM • Helping to shape and comply with support quality and process specifications in operational Helpdesk operations <br /> What makes you unique <br /> • Completed vocational training as an IT specialist or comparable qualification • Experience in Service Desk environment or customer support • Service-oriented, communicative personality who enjoys working with others • Enjoying change and innovation: You want to make a difference and have a passion for driving changes forward with a motivated team. • Reliable, structured, and independent working method • Good active knowledge of two official languages in word and writing as well as passive knowledge of the third official language. English skills are an advantage <br /> In brief The Directorate for Work of SECO is the federal government's competence center for all core issues of labor market policy, employment placement, unemployment insurance, and labor market statistics. The IT department is responsible for digitization and business processes as well as the operation of business applications for our customers and partners. As a Service Desk Agent, you are the first and direct contact for our customers and partners in case of incidents or inquiries about our services. You receive customer requests, document them in our ITSM tool, solve simple requests independently, and coordinate the transfer to the 2nd level if necessary. For this job, we are looking for a service-oriented, proactive personality with a strong sense of personal responsibility. What we offer <br /> • Working for Switzerland We are committed to the success model Switzerland and work for the benefit of the population. • Lived diversity Thanks to equal opportunities, we unfold our competencies and bring different perspectives into play. • Healthy at work We support and advise our employees in the area of physical and mental health. All benefits (https://www.stelle.admin.ch/stelle/de/home/bundesverwaltung/ihre-vorteile-auf-einen-blick.html) <br /> The State Secretariat for Economic Affairs (SECO) is the federal government's competence center for all core issues of economic and labor market policy and is part of the Federal Department of Economic Affairs, Education and Research (WBF). It promotes international market opening for goods, services, and investments. To reduce poverty, SECO is committed to economic development cooperation. It plans economic and trade policy measures in favor of developing countries, Eastern European and Central Asian countries, and the new member states of the European Union (EU). Additional information Please apply via our application management system (complete dossier with cover letter, CV, work certificates, and diplomas). Click on <<Apply now>> for this. Questions about the position Barbara Driscoll +41 58 46 61287