Customer Advisor Fraud Prevention 24/7 Shift Operation

Customer Advisor Fraud Prevention (Fraud) 24/7 Shift Operation Do you want to empathically give customers a sense of security in our 24/7 fraud customer service in case of suspected card misuse? Do you enjoy analyzing potential fraud cases and independently taking the right measures - also during day, evening, or night shifts? Does a 35-hour week with 100% salary and varying working hours appeal to you? Do you love excellent customer advice and communicate confidently in German, ösisch and English - ideally also business fluent in Italian? Then we are looking for you to strengthen our Fraud team in 24/7 shift operation in Zürich immediately or by arrangement. Tasks You advise our customers by telephone - no matter where in the world they are currently located You answer questions regarding debit and credit card blocks in case of misuse and clarify various transactions You carry out definitive card blocks, organize card replacement and initiate immediate measures for damage minimization You analyze suspected fraud cases and consistently implement the specified and interrelated processes Profile Completed commercial or equivalent training Career changers with a high affinity for service, willingness to learn and flexibility are very welcome Experience in telephone customer contact and/or shift work is an advantage Impeccable German, ösisch and English skills are required; Italian skills are desirable Mandatory good listening comprehension of Swiss German Passion for fraud prevention and combatting Positive mindset for excellent customer advice and good cooperation in the team You master demanding conversations authentically, customer-oriented and with calm as well as high quality Confident handling of MS Office and willingness to learn new systems Opportunities At Viseca, you work in a dynamic and creative working environment. We maintain an open and uncomplicated corporate culture and offer our employees, in addition to a careful introduction, the possibility for home office, attractive employment conditions and progressive fringe benefits, also extensive decision-making powers. Contact Viseca Payment Services SA, Serena Leone, People & Culture Take part in our success story and apply online with your complete application documents. Customer Advisor Fraud Prevention (Fraud) 24/7 Shift Operation Customer Advisor Fraud Prevention (Fraud) 24/7 Shift Operation Do you want to empathically give customers a sense of security in our 24/7 fraud customer service in case of suspected card misuse? Do you enjoy analyzing potential fraud cases and independently taking the right measures - also during day, evening, or night shifts? Does a 35-hour week with 100% salary and varying working hours appeal to you? Do you love excellent customer advice and communicate confidently in German, ösisch and English - ideally also business fluent in Italian? Then we are looking for you to strengthen our Fraud team in 24/7 shift operation in Zürich immediately or by arrangement. Tasks You advise our customers by telephone - no matter where in the world they are currently located You answer questions regarding debit and credit card blocks in case of misuse and clarify various transactions You carry out definitive card blocks, organize card replacement and initiate immediate measures for damage minimization You analyze suspected fraud cases and consistently implement the specified and interrelated processes Profile Completed commercial or equivalent training Career changers with a high affinity for service, willingness to learn and flexibility are very welcome Experience in telephone customer contact and/or shift work is an advantage Impeccable German, ösisch and English skills are required; Italian skills are desirable Mandatory good listening comprehension of Swiss German Passion for fraud prevention and combatting Positive mindset for excellent customer advice and good cooperation in the team You master demanding conversations authentically, customer-oriented and with calm as well as high quality Confident handling of MS Office and willingness to learn new systems Opportunities At Viseca, you work in a dynamic and creative working environment. We maintain an open and uncomplicated corporate culture and offer our employees, in addition to a careful introduction, the possibility for home office, attractive employment conditions and progressive fringe benefits, also extensive decision-making powers. Contact Viseca Payment Services SA, Serena Leone, People & Culture Take part in our success story and apply online with your complete application documents. jpida39a4ecjm jit0833jm jiy26jm