Head of Patient Administration BackOffice

Your tasks

• Ensuring daily business in the processes of patient admission (case management) as well as outpatient and inpatient billing (complete and timely billing of all services rendered)
• Leadership and further development of the merged Patient Administration Backoffice team (around 30 employees)
• Development of employees into specialist experts
• Introduction and expansion of AI agents for quality enhancement and process optimization
• Establishing the new team as a partner organization for internal stakeholders such as the clinics or other support organizations

Your profile

• Leadership experience of a team with at least 15 people (mandatory)
• Strong communication skills, decisive, leads clearly and appreciatively
• Experience in process management
• Experience in change and digitalization projects as well as openness to automation & AI in everyday work
• Experience in healthcare, ideally in patient administration (highly desirable)
• Degree HF/FH in the business administration field as well as further training in leadership topics

Excellent medicine. Anytime. For everyone.

A warm welcome to Kantonsspital Aarau (KSA).
Whether at Kantonsspital Aarau, at the locations KSA Bahnhof Aarau, KSA Lenzburg or KSA Frick - we are there for you around the clock. With our broad range of services, from basic care to highly specialized medicine, we stand by your side competently and reliably at all locations.

Dominique Schorer, Leitung Patientenadministration