Customer Service Agent - Livit AG

Are you open-minded, ambitious and do you value a future-oriented way of working at the pulse of the real estate industry? With your commitment, we will tackle the challenges of today and tomorrow together. Do you want to participate and make a difference? Then you have come to the right place at Livit. We look forward to your personal contribution. Your tasks ## • Together in a team, you are responsible for our main number and ensure the telephone support of tenants, owners and suppliers • You are responsible for the triage and forwarding of incoming calls within the entire company • You create written "Cases" in Salesforce, so that property management can continue working with them • You ensure excellent service towards our customers (customer-oriented, competent, expeditious and friendly) Your profile ## • You have completed training as a specialist in customer dialogue or bring an equivalent education / experience • You are ready to participate in operational work processes in a complex organization and enjoy working with digital tools (REM, Salesforce) • You describe yourself as service-oriented, empathetic and capable of handling conflict and value professional interaction with people • You are adept in communication, especially on the telephone, staying objective and solution-oriented • You can communicate adequately orally and in writing in German (at least C1) and English (at least B2). French or Italian skills round off your profile Benefits ## Livit Akademie • Individual induction program for new employees • Internal offering from our Livit Akademie for specialist and leadership courses • Access to electronic learning platforms (LinkedIn Learning and online language courses) Career and development perspective • Individual career planning • Executive Talent Programm • Financial and/or temporal support for external professional training (upon application) Working time design • Home- / Mobile Office • Job sharing and part-time work possible Remuneration / Compensation • Market-oriented basic salary • Bonus depending on company success and personal performance • Generous service anniversary gifts (up to 4 weeks additional vacation or 1 month's salary) • Bonuses for referring new employees Vacation • Between 5 and 7 weeks vacation • Purchase of up to 10 additional days of vacation (Ferienflex) Above-average pension benefits • Premiums for daily sickness allowance and accident insurance are 100% covered by Livit • In occupational pension scheme (BVG), the full salary is insured (no coordination deduction) • Accident insurance privately covered worldwide Family and health • 100% continued payment of salary during maternity leave from the 2nd year of service • 14 days paternity leave • Free access to Movis - an external and anonymous advisory center for health, personal, financial and operational questions of employees • Individual advice on financial provision Discounts • Access to Corporate Benefits platforms with various discounts and advantages from well-known providers in the areas of travel, leisure, fashion, living and more • Receipt of an SBB voucher or discount on the ZVV-BonusPass • Attractive fleet discounts and discounts on services and fuel fills • Special conditions on mortgages (Swiss Life) and discounts for moving services • Discounts with various insurances (supplementary health insurance, household contents, etc.)