Customer Service Representative (all)

Customer Service Representative (all) # 80-100% in Basel (fixed-term 12 months) ## Consulting with heart and expertise makes a real difference. As a customer advisor at SWICA, you actively shape the satisfaction of our customers. Your personal development is equally important to us. With the SWICA Market Academy and support in obtaining the certification as a VBV insurance intermediary, you will continuously develop further - in a dedicated team where you can grow and your ideas count. How you shape health with ### • Ensure that customer inquiries via all channels (telephone, e-mail, digital mail and apps) are answered in a timely manner • Ensure high-quality care and support of our customers in the areas of benefits, contract and digital services as well as debt collection • Close coordination and alignment with various departments to provide customers with positive customer experiences • Solution-oriented and professional processing as well as recording of customer complaints • Identification and forwarding of sales opportunities to the sales department What distinguishes you ### • Completed commercial training and several years of experience in customer service/consulting • Very good French and/or Italian skills in spoken and written form. Additionally, English skills would be ideal • High resilience to handle hectic days and many customer inquiries efficiently and professionally • Willingness to complete the mandatory VBV certification (module KZV) during the probationary period Your place of work ### Aeschenvorstadt, 4051 Basel