Call Agent (w/m/d) Customer Service coop.ch, 40% (hourly wage)

Working where friendships arise Are you looking for a job that offers more than just routine? At Coop, we actively shape every day and bring life to work. Come to us and be where life happens, where you can bring your passion and make a difference. Scope of work 40% Contract unlimited Start date immediately or by agreement Tasks • Receiving and processing telephone and written customer inquiries in German, French, English, and Italian • Comprehensive telephone and written customer care from A to Z in the area of coop.ch • Receiving written and telephone customer orders • Telephone support for chauffeurs • General administrative tasks Requirements • Completed commercial or equivalent training • Very good oral and written German and French language skills at least at B1 level (English and Italian an advantage) • Experienced in handling digital work tools, good user knowledge in MS Office, affinity for digital products and systems (web shop and apps) • Exact and very customer-oriented way of working • High willingness for evening and Saturday shifts, pronounced team ability • Own car for commuting to work during late shifts an advantage • Benefits: 5 times the number of Superpoints in the supermarket, up to 20% discount in all Coop Group formats, Reka-Card: discount when purchasing, discount on GA subscription • Employment conditions: Pension fund: 2/3 paid by Coop, 18 weeks paid maternity leave and 4 weeks paid paternity leave • Working hours: 5 weeks vacation • Further education: Over 600 internal further education courses • Sustainability: Commitment to humans, animals, and nature with over 400 actions • Communication: Internal app for employees • Health: Update-Fitness: Fr. 200.-- discount on annual subscription Your contact person at Coop Genossenschaft Nicole Strauss HR Marketing