Customer Service Representative, 80-100%, Lausanne / hybrid

Ref 2578851 | Date: 15 Sep 2026 Sanitas Customer Service Representative (f/m/x), 80-100%, Lausanne / hybridYour mission: --------------- At Sanitas, it is with passion and team spirit that we advance the innovations that actively and sustainably shape the future of health insurance. In order to offer our customers exactly the support they need regarding health today and tomorrow. You play a central role and represent Sanitas on a daily basis when you are in contact with our customers. You know how to explain simply things that may appear complex. You support our insured persons in using the customer portal or Sanitas apps and provide them with a positive experience with Sanitas. * Respond to customer inquiries regarding, among other things, their insurance coverage, reimbursement of benefits, premium invoices, by telephone, e-mail and chat * Analyze insurance coverages, advise customers, prepare offers and reach your sales objective * Process contract modification requests, enter them into the customer management system and confirm modifications in writing * Respond to questions from external sales partners and support them in preparing offers Your profile: --------------- * You have completed commercial training or benefit from experience in the insurance field or in customer service * You attach great importance to customers and service quality; you have a highly developed sense of communication and enjoy advising and sales * You work accurately, efficiently and reliably and have an analytical mind, an excellent ability to work in a team and are comfortable with IT tools * You are a native French speaker and benefit from a professional level (minimum B2) in English and/or Italian and/or German Your advantages: ------------------ With nearly 900,000 customers, Sanitas is among the largest health insurers in Switzerland. In our modern and flexible working environment, you continuously develop your skills. * An annualized and flexible working time model offering at least five weeks of vacation * Modern and well-located offices in urban centers * Generous regulations for teleworking * Participation in the health insurance formula * Pension fund contributions higher than the minimum legal amount * A training program and varied career opportunities: [ ](< >) Apply simply ----------------------- At Sanitas, we all use the informal 'tu'. We therefore wish to maintain this culture of 'tutoiement' in the rest of your application process and hope that you agree with this. When applying, you only upload your CV and your certificates. Instead of a cover letter, we expect your answers to our questions in the online application tool. The start date is to be agreed upon. We wish to fill this position without the support of external recruitment agencies jpidc7b4ad8jm jpit0938jm jpiy26jm