Front Office Manager

Arosa Alpine Holiday AG (Arosa Holiday) is a young, dynamic company based in Arosa. With a dedicated team of 21 employees, we manage over 90 holiday apartments and ensure that both our guests and our apartment owners feel well looked after in every respect.

Our offering includes complete support regarding holiday properties – from rental and guest service to cleaning and laundry, as well as apartment management, technical services, and caretaker services. In doing so, we combine professional processes with personal service, short decision-making paths, and a true hands-on mentality.

No day is exactly like the other – and that is exactly what makes the work with us varied and exciting.

To support our team, we are looking for an open-minded person with a friendly and service-oriented appearance, starting immediately or by arrangement. Someone who takes responsibility, thinks ahead, and rolls up their sleeves. Experience from the hotel industry or para-hotel industry is an advantage.

Your tasks

Front Office & Reservation:

• Processing individual reservation inquiries via telephone, email, and online platforms
• Creating individual offers and reservation confirmations
• Processing all Front Office correspondence via email, telephone, and online platforms
• Daily closing, cash management, and accounts receivable accounting
• Arising daily tasks

Guest Relations:

• Guest care, information services
• Check-in and check-out control (checking guest invoices, cancellations)
• Personal or telephone Check-In and Check-Out
• Complaint and grievance management

General:

• Telephone on-call service in rotation with colleagues
• Working on projects e.g. marketing, website communication, newsletter, apartment furnishing etc.

Requirements:

• Commercial or hotel training desired and/or relevant experience
• Very good German and English skills in speaking and writing
• Efficient and professional working style
• Conscientious
• Eye for detail and multitasking abilities
• Friendly, well-groomed, and competent appearance
• Independent working; flexibility, initiative, and commitment
• Economic and future-oriented thinking

We offer:

• Annual position
• A young, ambitious, and dynamic team with heart for the work
• Development potential of the company where "participation" is desired
• Accommodation subject to availability, otherwise help with the search