Team Lead Customer Portfolio Management (m/f/d) 80-100%

We move and inspire people. Simple. Sustainable. Ahead. ----------------------------------------------------------------- The AMAG Gruppe is one of the 50 largest Swiss companies. Our vision is to develop into the leading provider of sustainable individual mobility. To achieve this goal, the approximately 7300 employees commit themselves every day with great competence and passion and ensure that our customers are always well on their way. Do you love interacting with people, have petrol or electric in your blood, and infect others with your passion for automobiles? Then become part of our motivated team! For the position as Team Lead Customer Portfolio Management (m/f/d) 80-100%, we are looking for a committed, communicative, and assertive personality who leads their team professionally and personally. You promote the further development of your employees, ensure professional care of our customers, and actively participate in the operational day-to-day business yourself. How we inspire you ----------------------- • Special conditions on vehicle purchase and service: For you and your family -- because we know how important mobility is • Living flexibility: Balance family, hobby, and profession -- enjoy the flexibility of hybrid working • Traveling with discounts: Travel cheaper worldwide with Europcar • ZIF: Additional individual days off -- purchase additional vacation days and treat yourself to a well-deserved longer break What you can achieve with us ----------------------------- • Team lead with foresight: You lead your portfolio manager team operationally and purposefully to achieve qualitative and quantitative goals and continuously develop your employees • Performance & reporting professional: You monitor daily team performance, analyze reports, and derive targeted optimization measures • Hands-on supporter: You work actively in the day-to-day business (telephone, email, CRM) and support your team as needed • Resource & deployment planner: You plan and coordinate deployment times efficiently and ensure optimal resource utilization • Quality & process champion: You ensure a high service level through quality controls, feedback discussions, and continuous process optimization • Communication & culture designer: You promote a positive team culture, ensure a transparent flow of information, and work closely with internal interfaces What you bring with you ------------------ • Vocational training and professional expertise: You have a commercial or technical basic education as well as further training in the field of communication and already have sound experience in a support function and in customer care • Contact center expert: You bring sound leadership experience in the contact center, preferably in outbound telephony and/or in the automotive industry • Dialogue talent: You are an absolute professional in telephone customer contact and convince with outstanding communication strength • Digital professional: You are experienced in dealing with digital processes and virtual collaboration and use modern IT tools such as MS Office, CRM, and SAP systems efficiently • Language professional: Your native language is German and, ideally, you have very good Italian skills and good French skills