Customer Service Representative - 100% - Luzern

What you should know about us ##

The Emil Frey Gruppe is not only a Swiss family business with over 100 years of experience, but also one of the leading companies in the automotive industry. Quality, tradition, innovation, and customer orientation are the supporting pillars of the company. The focus of the activities lies on the import of automotive brands, the operation of garages, the logistics of spare and accessory parts, as well as the provision of financial services.

Die Herold Fahrzeugvermietung AG is the licensee of Hertz for the Swiss market. Hertz is one of the best-known brands in the world and stands globally for an excellent car rental offering.

Your tasks ##

• You receive customers and support them in choosing the appropriate vehicle.
• You complete the rental formalities with them and advise them regarding our additional services.
• Furthermore, you plan the reservations, organize the provision of the vehicles, and handle the return of the vehicles.
• Do you want to provide the customer with a positive memory of their stay in Switzerland and of excellent service at the Hertz counter? Then you have come to the right place. You can learn more on our website www.hertzcareer.ch..

Your profile ##

• You love interacting with customers and a lively atmosphere.
• You place service performance and customer satisfaction at the center of your activity.
• In addition to professional experience in customer service or in a sales function, you can also communicate well in English.
• You have held a driver's license for passenger cars for more than one year.
• You manage hectic situations with constant friendliness and composure.
• You are a dynamic person and are used to working independently.
• As a flexible employee, irregular working hours (including on weekends) suit you.

What we offer you ##

You will find a new challenge with exciting tasks and much more with us:

• Numerous discounts (new cars, service work and spare parts, vehicle and health insurance, fuel cards, hotels and much more)
• An own, attractive pension fund as an independent pension institution
• A long-term company perspective
• Individual training and development opportunities
• At least 25 days of vacation

Hertz Schweiz maintains a collegial "Du" culture and unites different nations and cultures within the company. At Hertz Schweiz, you benefit from very good social benefits and attractive discounts on vehicle rentals both domestically and abroad. An experienced team supports you during the induction phase. Our employees are the most important success factor, which is why we offer them the opportunity to develop themselves.

How you can contact us ##

Alix Zoé Bürgisser, Personnel Employee, looks forward to the complete application (including CV, work certificates, etc.) via the link "!". For reasons of better readability, the simultaneous use of the linguistic forms masculine, feminine, and diverse (m/f/d) is waived. Female and other gender identities are expressly included. Diversity for us also means that people work together in teams that achieve the best possible results through their uniqueness and difference. We are convinced that a diverse workforce, as well as an integrative culture, enables us to realize our full potential.

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