ICT Support (1st Level) 100%

Nearly 280 employees promote, support, care for and employ people with disabilities in their living, working and residential spaces. To this end, we offer 148 residential places in various forms of housing as well as 175 workplaces in workshops and a service company. In addition, 90 places in the day center are available.

As of 1 December 2026 or by arrangement, we are looking for an engaged successor for our

ICT Support (1st Level) 100% ##

You are the first point of contact for our users, ensure smooth operation of workplaces and support us in the transition to a modern Microsoft 365 environment.

Your area of responsibility ##

• First point of contact for users, by telephone, via the ticket system and on-site
• Recording, resolving and documenting faults and service requests in 1st level
• Installation, configuration and maintenance of end devices such as PC, printers and mobile devices
• Support of users with Microsoft 365 and with our specialist applications
• Maintenance of the ICT inventory and documentation
• Cooperation in rollouts and in the transition phase to a modern IT environment
• Cooperation with our external ICT partner
• Instruction and guidance of clients who work in the ICT area

What you bring with you ##

• Completed training as Informatik EFZ or comparable experience in ICT support
• Experience in 1st-level support
• Good knowledge of Windows clients, Microsoft 365 and the basics of networks
• Service orientation and the ability to explain IT understandably
• Independent, structured and reliable way of working
• High social and communication competence
• Very good German skills in speaking and writing
• Agogic background or experience in supporting people with support needs is an advantage
• Interest in working in a social institution
• Driver's license category B for assignments at our locations in the region

Good employment conditions are as much a matter of course for us as an appreciative culture and a transparent understanding of leadership. You can find further benefits on our website.

Do you feel addressed? ##

Wonderful, then click on 'Apply' and we look forward to your current and complete application as well as your salary expectations (basis 100%).

If you have any questions or need further information, Julia Steffen, Head of Finance/ICT, is happy to assist you by telephone 076 444 75 25 or e-mail julia.steffen@pigna.ch.

Apply