IT Support Technician - 3 month mission at 100%

Job Description

On behalf of our client, a Swiss company active in the luxury sector, we are looking for an IT Technician for a temporary mission of approximately three months, with a desired start date from the second week of December 2026 and a mission end planned for the end of March or beginning of April 2027.

You will join a human-sized team to support employees in their daily use of IT tools. You will evolve in a primarily Microsoft environment, in contact with various interlocutors, from production teams to management.

Main Missions

• Provide local IT assistance to employees and handle incidents and service requests.
• Diagnose and resolve problems related to workstations, software, peripherals, and network connections.
• Install, configure, and maintain IT equipment in a Microsoft environment.
• Support the arrival and departure of employees: workstation preparation, tool installation, and access management according to internal procedures.
• Explain solutions to users and train them in the use of equipment and applications.
• Document interventions and resolutions in the ticket management tool, ensuring rigorous follow-up.
• Analyze complex problems methodically and solicit competent teams when their intervention is necessary.
• Participate in IT asset management, inventory maintenance, and monitoring of the equipment lifecycle.
• Collaborate with local and central IT teams, and communicate regularly on the progress of requests.
• Apply internal procedures and IT security rules.

We are looking for a profile meeting the following criteria:

• Training in IT or equivalent professional experience.
• First confirmed experience in local IT assistance.
• Good generalist skills in a Microsoft environment, IT hardware, software, and networks.
• Excellent diagnostic and problem-solving skills, with a logical, structured, and pragmatic approach.
• Excellent communication skills and excellent interpersonal skills: listening, pedagogy, courtesy, and the ability to adapt your speech to any type of interlocutor.
• Calm and professional attitude, including in the face of emergencies and pressure situations.
• Sense of service, autonomy, team spirit, and ability to become quickly operational.
• Proficiency in French and professional English allowing for exchange with international teams.
• Knowledge of IT service management (ITSM) tools is an asset.
• Valid driver's license and availability for some travel within the canton of Vaud; a personal vehicle is not necessary.
• Availability from December 2026 for the entire duration of the mission.

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