Team Leader at the Contact Center

Are you interested in leadership and the development of employees? Are you motivated by customer orientation and the achievement of common goals? In this varied role, you will actively participate in the quality and efficiency of services. With you, our Contact Center pursues its development successfully.

Your advantages at la Poste.

We offer a fair salary which, depending on experience and skills, evolves between CHF 87’000 and CHF 97’000 per year (100% employment rate). Promising applications are welcome even if skills differ from the position; in this case, the salary may be slightly lower or higher than the range.

We offer you a dynamic and future-oriented working environment that stimulates your involvement and offers prospects for evolution. With us, you benefit from various advantages that allow you to organize your daily life flexibly according to your needs.

Vacation

We give you 6 weeks of vacation.

Training and development

We provide you with our support in the framework of training and development, allow you temporary changes of position, and offer you promotion opportunities.

Family-friendly organization

We offer 18 weeks of fully paid maternity leave and 4 weeks of leave for the second parent. Furthermore, we participate in the costs incurred by childcare outside of the family framework.

Flexibility

Collective bargaining agreement

The collective bargaining agreement protects, strengthens, and creates clear rules – for fair engagement and working conditions.

Mobility offers

We offer you a free half-fare subscription, a reduced price AG, or a commuter bonus. You only pay CHF 10.– per year at PubliBike or Velospot.

Vehicle advantages

We offer you attractive advantages when purchasing vehicles: you benefit from fleet discounts as well as special conditions on new models. With Yellow Drive, we offer you attractive advantages on electric car subscriptions.

PostMobile and PostFinance

At PostMobile, we offer you an attractive subscription for employees at CHF 12.95 per month. At PostFinance, you also benefit from many advantages, such as a free private account.

Vouchers

We offer you up to CHF 500.– of personal credit that you can use for all PostShop products (including gift cards) as well as for products from CFF and Reka.

Make the difference.

• You ensure the operational and personal management of a team of 10 to 15 employees.
• Additionally, you guarantee high service quality and efficient management of activities in order to reach the set goals, which allows you to have a concrete impact.
• You implement qualitative and quantitative measures in a consistent and results-oriented manner.
• Furthermore, you participate in improvement and innovation projects that contribute to the development of the organization, where you fully bring your expertise.
• You individually accompany the members of your team through coaching focused on their strengths and their development.
• During peaks of activity or in case of operational need, you actively support your team and take charge of customer contacts in order to provide your direct support.