IT Supporter 80 - 100%, immediately or by arrangement / Work location: Adliswil

IT Supporter (m/f) 80 - 100%, immediately or by arrangement / Work location: Adliswil SVAG Vermögensberatung AG is a subsidiary of the owner-managed Deutsche Vermögensberatung, the largest and most significant financial distributor in Germany. In Switzerland, we are an agile and dynamic team in back office operations. Our main task is to professionally support our wealth advisors throughout Switzerland. To further strengthen our team, we are looking for a committed IT Supporter (m/f) who, with technical know-how and enthusiasm for IT, offers our employees the best possible support. Your area of responsibility First- and second-level support for internal and external users Processing and documentation of IT requests via a ticketing system Analysis and resolution of hardware and software problems Support in the administration of IT systems and networks Installation, configuration, and maintenance of workstation systems (Windows, macOS) Training and support of employees in IT-relevant topics Collaboration with internal and external IT partners for problem solving Creation and maintenance of IT documentation and instructions Additionally, you will take on technical responsibility for existing web and integration solutions: Analysis, documentation, and support of existing landing pages and form solutions Understanding and support of API interfaces as well as data flows between web forms and CRM systems Support in the administration and handover of GitHub repositories Participation in the administration of Google Cloud projects and associated services Maintenance of technical documentation (README, architecture and operating documentation) Management of technical configurations, variables, service accounts, and permissions Collaboration with external service providers during technical handovers and further developments Support in ensuring stable operation of existing web solutions Your profile Completed training in the IT field (e.g., Informatiker EFZ, IT Supporter, System Technician, Platform Developer) or comparable qualification Experience in 1st- and 2nd-level support Sound knowledge of Windows and Mac operating systems as well as Microsoft 365 Experience with IT support tools and ticketing systems Basic knowledge of network technology (TCP/IP, VPN, WLAN, DNS) High service orientation and enjoyment of direct contact with users Structured and solution-oriented way of working Good communication skills in German and ideally English Friendly and professional appearance Advantageous / preferred additional knowledge Experience with GitHub and version control Basic understanding of modern web technologies and form processing Knowledge of REST APIs, webhooks, and CRM integrations Experience with Google Cloud Platform (GCP) or comparable cloud environments Understanding of deployment, hosting, and operating processes of web solutions Experience in dealing with configurations, secrets, and service accounts Ability to independently analyze and document existing technical solutions Experience in collaborating with external IT partners or agencies Your perspectives Dynamic environment: We are growing and you can actively help shape it! Modern working environment and innovative technologies Further training opportunities: We promote your development and offer training Modern working: Flexible working hours, remote options, and exciting IT projects Attractive employment conditions: Attractive compensation, additional benefits, and a collegial team Have we piqued your interest? We look forward to receiving your complete application in electronic form. We look forward to getting to know you! jpidb198476jm jit0831jm jiy26jm