Customer Advisor Customer Center Inbound

Customer Advisor Customer Center Inbound (a) We inspire sustainably – customers and team members alike. You too? Then you are the right fit for this exciting position, in which you take committed responsibility for advising your customers. Let your ideas grow with us, together we offer more than banking. Customer Advisor Customer Center Inbound (a) Workload 70\-100% Work location Biel / Bienne How you inspire You take over all telephone inquiries from our private customers You ensure needs assessment and advise personally on our basic products in the topics of numbers, saving and provisioning Your customers will be comprehensively cared for by you, their potential will be recognized and passed on internally to other business areas You provide telephone support for the technical support of our digital services What you bring You have a commercial basic training in the banking industry or as a lateral entrant. Option with completed vocational training in the service sector (with some years of professional experience) You enjoy customer contact and you bring strong oral communication skills in German and French (at least level B2) You have a technical flair and a high service orientation Flexibility (we advise our customers from Monday to Friday between 8 am and 8 pm as well as Saturdays between 9 am and 4 pm) We are committed to you! Promotion of your individual development needs, temporally and financially Flexible working models (part-time, job-sharing, home office, annual working hours) Between 27 – 30 vacation days per year Sustainable compensation: no individual bonuses, but profit sharing for all employees How we treat each other: Du-culture - open – personal – team-oriented Your BEKB For pioneers, bridge builders and future shapers: The BEKB Group has a lot to offer you as an employer – far more than banking. In the Bern/Solothurn region, we advise and accompany private and corporate customers with innovative financial services. The needs of our customers are always the focus of our daily work. With our IT subsidiary aity AG, we create the right technical prerequisites for this. The well-being of our employees is important to us. We promote young as well as experienced talents in their further development, advocate for individual and flexible working models and pave the way for our employees for further education and career opportunities. Our open and positive corporate culture is the priority here. Trust, commitment and sustainability are firmly anchored with us; diversity, collaboration and humor are part of our DNA. Your future manager Your manager is pleased to give you information about your future position, such as your activities and your team: Géraldine Head of Inbound Team Write E-mail (<>) Your contact person from HR We are happy to answer your questions about the application process, your future terms of employment and the BEKB culture: Saskia Witjes HR Business Partner / jpidf787419jm jit0731jm jiy26jm