Commercial Development & CRM Lead (80-100%)

Location: Honau (LU) / Zug-Luzern Region

Help shape how a Swiss SME grows successfully.

At Neupack, we invest specifically in modern CRM solutions, more efficient sales processes, and data-driven sales management to successfully shape the next phase of our corporate development.

To strengthen our team, we are looking for a commercially minded and analytically strong personality who will actively help shape how our sales and customer organization is managed, measures success, and unlocks growth potential.

You don't just report on performance. You help shape it.

What makes this position special

This is neither a classic controlling function nor an IT position.

The function combines business development, CRM responsibility, sales management, and business analytics in a key role.

You will work closely with management and sales, analyze business potentials, optimize sales processes, develop meaningful KPIs, and support the implementation of practical CRM solutions.

Technical development is carried out by external specialists. Your task is to define requirements, drive projects forward, and ensure the successful use of the solutions within the company.

Your tasks

Commercial Development & Analytics

• Analysis of customer, product, and sales performance
• Development of KPIs, dashboards, and management reports
• Evaluation of customer profitability, sales effectiveness, and growth potentials
• Support in customer segmentation and prioritization of customer portfolios
• Collaboration in commercial planning and strategic decisions

CRM & Commercial Excellence

• Analysis and optimization of existing sales and business processes
• Definition of CRM requirements, workflows, and reporting solutions
• Central interface between sales, management, and external CRM partners
• Support during introduction, testing, and continuous further development of the CRM landscape
• Promotion of CRM usage and ensuring sustainable user acceptance

Project Management

• Management of CRM and Commercial Excellence projects
• Coordination of various stakeholders within the company
• Management of projects from conception to successful implementation

Your profile

Today, you might work as, for example:

• Sales Controller
• Commercial Controller
• Sales Operations Manager
• CRM Specialist
• Business Analyst
• Business Development Manager
• Key Account Manager with strong analytical skills

However, what is decisive is less your current job title than your understanding of how successful B2B sales organizations function, as well as your enjoyment of translating commercial insights into concrete improvements.

What you bring with you

• Strong commercial and analytical skills
• Experience in the area of KPIs, reporting, and performance management
• Experience in handling CRM systems
• Ability to translate business requirements into practical system and process solutions
• Project management and stakeholder management skills
• Hands-on mentality as well as a pragmatic and solution-oriented way of working
• Very good German and/or English skills
• French or Italian skills are an advantage

Experience with Salesforce, Power BI, or comparable platforms is welcome, but not a requirement.

What we offer

• A business-critical function with visible influence on company success
• High degree of creative freedom and great personal responsibility
• Direct cooperation with management and important decision-makers
• Short decision-making paths and an entrepreneurial environment
• Flexible working models
• Attractive employment conditions with a long-term perspective
• The opportunity to actively help shape the future of the sales and customer organization of a successful Swiss SME

Interested?

Then we look forward to receiving your complete application documents including a current photo

Direct applications are preferred. Unsolicited dossiers submitted by recruitment agencies od j4id10450279jm j4it1043jm j4iy26jm