Service Manager

Service Administration Employee (m/f/d)

Tresolar AG, based in Baar ZG, has been active in the field of production and efficient use of renewable energies since 2010. We develop and realize intelligent SOLAR solutions that combine technology, architecture, and sustainability. With expertise, innovative spirit, and personal cooperation, we turn buildings into local power plants. In doing so, we rely on individual solutions instead of standards, on real partnerships instead of pure customer relationships, and on people who think ahead, coordinate, and take responsibility.

For our service department, we are looking for a structured personality who maintains an overview and reliably connects customers and technicians while efficiently processing service cases.

These are your tasks: As a Service Administration Employee at Tresolar AG, you are responsible for the organization and assurance of smooth service operations in the field of solar and energy solutions. You coordinate service assignments, plan maintenance and repairs, undertake deployment planning, and are available to customers as first-level support. This includes processing service inquiries, creating maintenance offers, tracking open tickets, as well as coordination with suppliers and internal interfaces.

• General administrative activities.
• First level support and management of the service mailbox.
• Recording, coordination, and tracking of service cases until completion.
• Interface between customers, internal technicians, and external bodies.
• Maintenance management and maintenance of corresponding overviews.
• Clarifications with manufacturers via support portals and other communication channels.

This makes you successful:

• Service and customer orientation: Strong understanding of customer needs, high service orientation, professional complaint and conflict management, as well as enjoyment of direct customer contact.
• Organization and process management: Experience in deployment planning, appointment organization, coordination of service processes, and structured handling of tickets, orders, and documentation.
• Communication and cooperation: Very good oral and written communication skills, confident appearance towards customers, suppliers, and colleagues, as well as strong teamwork skills.
• Basic commercial and technical knowledge: Technical interest and willingness to familiarize yourself with the area of photovoltaics, monitoring, and support portals.
• Education and experience: Completed commercial or technical training, ideally professional experience as a hub of administration and/or service area, as well as good IT user knowledge (e.g., MS Office).
• Personal competencies: High problem-solving competence, initiative, careful way of working, resilience during periods of increased volume, as well as willingness to take responsibility for service quality and customer satisfaction.

What you can look forward to:

• Responsibility, trust, and creative freedom in a growing service area.
• A team that works in partnership and shares knowledge.
• Direct exchange with customers, technicians, suppliers, and manufacturers.
• Personal and professional development in a growing company.
• A culture characterized by reliability, responsibility, and enthusiasm.

?? Workplace: Baar ZG

?? Start: immediately or by arrangement

?? Questions please directly to Angela Henggeler

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