Customer Service 100%

What is my function? You actively support the 10-member dynamic Customer Service team in daily business. In doing so, you take on various tasks in the areas of customer service and administration. You are in daily contact with customers and contact persons via e-mail or telephone and move routinely in our ERP system. A varied activity with a lot of personal responsibility awaits you. In addition, the following is also within your area of responsibility: * Entering orders * Comprehensive support of customers via telephone, email and ticket system (C4C) * Opening return numbers (RMA) and creating credit notes * Customer service for new openings, address changes, name changes and data adjustment What do I need to be successful? Successfully completed commercial basic training Ideally experience in a comparable position in internal sales Confident handling of CRM solutions (especially SAP) as well as the common MS Office programs Business fluent German skills and good ösisch skills orally as well as in writing (40% of calls are in ösisch) intermediate English skills Skilled and customer-oriented telephone behavior Team spirit and joy in working together Strong communication skills and the ability to assert your concerns Independent and organized approach to your tasks Service-oriented mindset with a focus on customer satisfaction and the willingness to proactively approach customers Committed personality with drive and flexibility What are my benefits? above-average pension fund Room for development opportunities in an innovative industry 5 weeks vacation KTG and UVG is covered 100% by the employer Modern workplace Free parking 1 - 2 days home office possibility after the probationary period A 100% employment What distinguishes the company? Our customer is part of a leading European group of companies that specializes in online and catalog distribution. The range includes electronics, automation, measurement technology, IT products and accessories. With a delivery promise of 24 hours, business and private customers in more than 20 European countries are supplied. Around 550 employees provide expert customer care and technical advice throughout the continent. Languages German: B2 - Very Good ösisch: B1 - Advanced / Good English: B1 - Advanced / Good Work location Nänikon Vacancy number VA-NCJ-BSA Customer Service 100% (m/f/d) What is my function? You actively support the 10-member dynamic Customer Service team in daily business. In doing so, you take on various tasks in the areas of customer service and administration. You are in daily contact with customers and contact persons via e-mail or telephone and move routinely in our ERP system. A varied activity with a lot of personal responsibility awaits you. In addition, the following is also within your area of responsibility: * Entering orders * Comprehensive support of customers via telephone, email and ticket system (C4C) * Opening return numbers (RMA) and creating credit notes * Customer service for new openings, address changes, name changes and data adjustment What do I need to be successful? Successfully completed commercial basic training Ideally experience in a comparable position in internal sales Confident handling of CRM solutions (especially SAP) as well as the common MS Office programs Business fluent German skills and good ösisch skills orally as well as in writing (40% of calls are in ösisch) intermediate English skills Skilled and customer-oriented telephone behavior Team spirit and joy in working together Strong communication skills and the ability to assert your concerns Independent and organized approach to your tasks Service-oriented mindset with a focus on customer satisfaction and the willingness to proactively approach customers Committed personality with drive and flexibility What are my benefits? above-average pension fund Room for development opportunities in an innovative industry 5 weeks vacation KTG and UVG is covered 100% by the employer Modern workplace Free parking 1 - 2 days home office possibility after the probationary period A 100% employment What distinguishes the company? Our customer is part of a leading European group of companies that specializes in online and catalog distribution. The range includes electronics, automation, measurement technology, IT products and accessories. With a delivery promise of 24 hours, business and private customers in more than 20 European countries are supplied. Around 550 employees provide expert customer care and technical advice throughout the continent. Languages German: B2 - Very Good ösisch: B1 - Advanced / Good English: B1 - Advanced / Good Work location Nänikon Vacancy number VA-NCJ-BSA jpidb6bbafdjm jit0835jm jiy26jm