Front Desk Teamleader 100%

Your workplace The Dolder Grand offers the right framework for people with a sense of enjoyment, exclusivity and relaxation: 175 luxurious rooms and suites, exquisite gastronomy, a spa of 4’000 square meters as well as spacious event and seminar facilities. The original «Curhaus» from 1899 presents itself as a new luxury-class City Resort. The elevated location between the pulsating city and invigorating nature enables a magnificent view of the city of Zürich, the lake and the Alps. The Dolder Grand is a member of The Leading Hotels of the World and Swiss Deluxe Hotels. Additionally, the Dolder Grand has a certified management system according to ISO 9001:2015 as well as an environmental management system which is certified according to the EarthCheck company standards. The Rooms Division with the areas of Front Office, Concierge and Housekeeping places the highly professional, proactive and coordinated service delivery to the guest at the center of all activities. Professional and warm contact with our guests is a matter of course for you and you always keep a cool head even in a very dynamic and lively environment? Then you are sought after. Your profile • Leadership experience from a similar position in luxury hospitality • Commercial or hospitality vocational training • Proficient use of MS-Office and front-office systems • Fluent in German and English, French language skills are an advantage • Organizational talent and extremely guest-oriented Your tasks • Ensuring and optimizing the service and product offerings for the areas of Front Desk and Operator • You see yourself as a host and ensure the highest possible guest satisfaction together with the team • An outstanding arrival and departure experience is your focus • Guest and employee feedback is used to increase quality and optimize processes • Close cooperation with all departments for a unique guest experience • Introduction, coaching and further development of the Front Office employees through a hands-on mentality and committed leadership We offer • A motivated & dynamic team • Many opportunities for internal development & paid further training • Communal meals and affordable prices in the employee restaurant • Work clothing and its cleaning • Employee sports • Special prices for overnight stays in the Swiss Deluxe Hotels • Regular team events