Deputy Manager Duty Free

Deputy Manager Duty Free Role Within the framework of defined internal procedures and set commercial objectives for their perimeter, the Deputy Manager function is resolutely operational and strongly involved alongside our teams at the heart of field activity. On a daily basis in the stores, you directly intervene in commercial performance, operational organization, and team support. Methodical, structured, and results-oriented, you apply procedures, prioritize actions, and guarantee operational excellence and service quality in a high-traffic travel retail environment. Through your field commitment (merchandising, inventory, handling), you have a direct impact on store performance, operational efficiency, and team engagement. Main responsibilities / tasks: Monitoring, animation, and development of store performance Analyzing sales and key commercial indicators (turnover, average basket, markdown) Ensuring regular monitoring of performance by store and by business sector Being a driving force in animating commercial performance and team dynamics Identifying levers for progress and proposing concrete action plans Being a force for proposal to develop commercial performance Contributing to communication and result sharing to maintain team engagement Operational management and store maintenance Organizing and ensuring the proper implementation of commercial animations, respect for merchandising, and price display Controlling the availability and proper adaptation of products on the line with passenger expectations Ensuring store openings and closures in accordance with procedures and schedules defined with Genève Aéroport Constantly monitoring the proper maintenance of stores (cleanliness, lighting, furniture condition) Customer service management and quality Accompanying teams, as a "ONE TEAM" leader, in achieving their commercial objectives Recruiting, integrating, and training new employees Developing team skills through regular and adapted coaching Animating teams through daily briefings, setting daily objectives, and assigning individual missions Guaranteeing customer welcome excellence by applying the AURA program and demonstrating exemplary behavior Ensuring the application of customer service standards and effective zoning of employees to optimize welcome and advice Ensuring fluid and qualitative communication with teams and hierarchy Maintaining a high level of team engagement and motivation in a positive dynamic HR monitoring and individual performance management Conducting annual evaluations and ensuring regular monitoring of skills throughout the year Identifying training needs to develop each employee's performance Detecting incidents or non-compliance with procedures, informing stakeholders (hierarchy / HR), and implementing adapted corrective actions (oral or written) Sales assistance and cash handling Actively participating in sales and supporting employees by providing them with the means to sell (tester, product, price label, etc.). Taking cash handling when the flow requires it (peak activity). Controlling and performing sales cancellations. Administrative management of operations Enforcing internal procedures: professional attire, presentation, schedules, announcement of delay/absence, breaks, safety (CIA, CIAV STEBs), cash handling. Ensuring the proper functioning and maintenance of break rooms and dressing rooms. Controlling the daily schedule in accordance with customer traffic, making modifications as needed (finding a replacement solution for absent employees). Organizing and supervising official semi-annual inventories and rotating inventories as needed within a framework defined by operations and the Supply department. Ensuring that digital sales channels, SCOs, and vending machines are functional. Theft prevention Sensitizing and training employees to prevent theft. Applying the procedure in case of theft. Training center Participating in employee training, developing product skills, AURA, soft skills to contribute to commercial performance. Making commercial arguments and other training materials available to employees. Organizing training sessions in collaboration with brands. Ensuring that the minimum number of training hours is achieved. Participating in the creation of training materials. Required skills Education and experience: Commercial education or equivalent Confirmed experience of at least 5 years in sales Experience of at least 2 years in managing a commercial team Technical skills Mastery of computer tools, particularly SAP for sales extraction (training possible) Good understanding of commercial challenges and performance Current practice of English, any other language is an asset Required aptitudes / qualities: Sense of relational and professional posture Commitment and motivation Enthusiasm and dynamism Leadership and ability to unite a team Delegation ability Strong sense of commerce and performance culture Sense of service and listening qualities Rigor and sense of organization Diplomacy and courtesy jpid226fe92jm jpit0626jm jpiy26jm