Sachbearbeiter/in Tierschutz und Rechtsdienst (a)

Working for the canton of Luzern means helping to shape the future - that of the canton, its inhabitants, and not least your own. More than 7'000 employees in 200 different professions contribute to the excellent quality of life in our canton every day. The Veterinary Service implements the legislation concerning animal health, food of animal origin, veterinary medicinal products, animal welfare, and dangerous dogs. In these areas, it is also the licensing, information, and advisory authority. It works together with other cantonal authorities, the Federal Food Safety and Veterinary Office, veterinarians, and other specialist circles and organizations. The "a" in the job title stands for "all`. The canton of Luzern stands for diversity and variety. Sachbearbeiter/in Tierschutz und Rechtsdienst (a) # 100% | Luzern | Entry possible immediately or by agreement | Homeoffice possible ## Animal welfare often begins with a first call or a report - and that's exactly where you start. As the first point of contact for customers, clients, and reporters, you ensure a friendly, professional, and solution-oriented initial contact. Your tasks • You record and process new cases independently by compiling the necessary information and forwarding it to the responsible specialists. • As an important interface function, you support employees in the animal welfare sector with various administrative tasks and are responsible, for example, for entering data in the various recording tools and writing complaints. • You carefully maintain and update digital data on animal welfare cases, ensuring that checks, complaints, legal hearings, and orders are correctly recorded. • You conduct written and telephone correspondence with the parties involved in the proceedings in agreement with the animal welfare sector and the legal specialist processing. • You support our team with file inspections for courts, public prosecutors' offices, and lawyers. Your profile • You have completed basic training as a veterinary medical practice assistant. You have already gained professional experience in case processing. • You are proficient in digital work tools and MS Office; additional language skills in English are a plus. • Independent, careful, and structured work characterizes you - even in the diverse and sometimes hectic day-to-day work, you keep an overview. • Your open, empathetic, and service-oriented nature convinces, and you appreciate contact with people. • You also appear confident, respectful, and solution-oriented in demanding conversation situations; you also find it easy to write letters. Health and Social Department Veterinary Service Hans-Urs Vogel Head of Animal Welfare and Dangerous Dogs +41 41 228 61 38 https://veterinaerdienst.lu.ch/