Supply Chain Coordinator FR/ANG - canton de Neuchâtel

This position combines the operational management of procurement Supply Chain Coordinator FR/ANG - canton de Neuchâtel (m/f/d) This position combines the operational management of procurement, the supply chain as well as the management of after-sales service. You guarantee a high level of customer satisfaction while contributing to the optimization of flows, stocks and product availability. Supply Chain Coordinator FR/ANG - canton de Neuchâtel (m/f/d) Our client is a recognized international player in the world of luxury and high value-added products. Present in several markets across the world, it offers a multicultural, demanding environment oriented towards operational excellence. Missions You act as the privileged point of contact for internal and external stakeholders regarding orders, repairs, deliveries and logistical operations: Participate in the operational management of the supply chain. Contribute to the estimation of component needs for new products. Maintain and update demand forecasts as well as safety stock levels. Ensure the monitoring and resolution of pending orders. Analyze end-of-life cycle stocks and recommend appropriate actions taking into account commercial, logistical and financial issues. Collaborate closely with internal teams to ensure continuity of operations. Ensure complete monitoring of customer orders, from entry to final delivery. Respond to requests relating to prices, availability, repairs, deadlines and shipments. Manage urgent situations to ensure compliance with customer commitments. Contribute to customer satisfaction via the processing and monitoring of quality returns. Ensure compliance with performance indicators related to deliveries and service. Candidate Profile You match the following profile: Higher education (for example a Bachelor) in the fields of supply chain, logistics, commerce or equivalent. Minimum 3 years of experience in supply chain, ideally in the field of procurement Experience in after-sales service is appreciated. Excellent organizational, analytical and prioritization skills. You are analytical, rigorous, service and results oriented. Strong sensitivity to customer satisfaction. Ability to solve complex problems and to take initiatives. Team spirit and ability to develop positive working relationships. Good mastery of IT tools and ERP systems; knowledge of SAP is an advantage. Professional working proficiency in French and English Conditions and Advantages You join a dynamic team. You will have a versatile and central role with many interactions. jpid4e2477fjm jpit0836jm jpiy26jm