Shift Leader Reception (m/f/d)

The Hauenstein Hotels comprise three exclusive 4- to 5-star hotels at Lake Thun, accommodation options in rural idyll, as well as six restaurants in the Lake Thun region, and are among the largest employers in the Berner Oberland. The 4*Superior-Hotel Deltapark Vitalresort is located directly on the shore of Lake Thun, only a few minutes from Thun and Spiez. Embedded in a large park landscape and surrounded by two nature reserves, the Deltapark Vitalresort is the perfect place to recharge your batteries and leave everyday life behind. With the motto "Arrive. Switch off. Revitalize. A revitalizing stay that combines relaxation, movement and enjoyment", we pamper our guests with holistic wellness, high-quality gastronomy and modern seminar infrastructure for up to 200 people. Your field of activity: • Support and substitution of the Reception Management • Ensuring smooth operations during daily business • Care of our domestic and foreign guests from reservation to invoicing • Processing of inquiries and bookings from individual guests • Telephone information, acceptance of room and restaurant reservations • General correspondence (d/e/f) • Voucher management and accounts receivable control • Ensuring the internal communication flow • Complaint handling Your qualities: • Training or professional experience in the hotel industry or tourism • Confident German (native language or level C1), good knowledge of English and French • Knowledge of the reservation system Protel is an advantage • Winning personality with excellent manners and a well-groomed appearance • Enjoyment in dealing with demanding, national and international guests • High willingness to provide service • Flexible team player with initiative and sensible prioritization of tasks • Affinity for health, fitness and sport Your advantages: • In-House benefits – Hotel, gastronomy, spa & vitality and floristry • Friends & Family Rate – Discounted overnight stays for friends and family • Referral bonus up to CHF 1000 • Appreciative "Du" culture • Training and further education opportunities • Numerous other benefits within and outside the Hauenstein Gruppe Have we aroused your interest? We look forward to receiving your meaningful application documents (cover letter, CV, photo, certificates and references) as a PDF file.