Key Account Manager M/F

As a Key Account Manager, you will be the guarantor of the commercial relationship with one or several strategic accounts of IOTA Group. Unlike a purely prospection-oriented role, this position is part of a logic of loyalty, development of existing accounts and identification of new opportunities within already established customer relationships. Your objective will be to strengthen IOTA's position with its customers, capture incoming opportunities and contribute to the development of the commercial perimeter. Strategic account management and development Be the privileged interlocutor of the strategic customers in your portfolio; Develop a lasting trust relationship with varied interlocutors: operational, purchasing, HR and decision-makers; Identify development opportunities within existing accounts: upsell, cross-sell, new geographies or new perimeters; Maintain a high level of service quality and contribute to the loyalty of key accounts; Monitor the activity of your portfolio and contribute to its commercial performance. Response to customer needs and commercial proposals Qualify customer needs and prioritize opportunities with high potential; Participate in the construction of commercial proposals adapted to customer challenges; Contribute to responses to tenders and recurring commercial requests; Participate in commercial and contractual negotiations in a logic of quality, profitability and customer satisfaction. Project and consultant coordination Ensure monitoring of customer projects, from the commercial phase to operational follow-up; Collaborate with internal teams to mobilize necessary resources; Monitor consultants on mission and ensure the quality of their support; Anticipate customer needs, renewals and new opportunities related to ongoing missions. International piloting and collaboration Work in an international environment, in connection with several internal teams and interlocutors; Contribute to the consistency of the customer experience on accounts that may have a regional or global dimension; Participate in performance monitoring, reporting quality and continuous improvement of the customer relationship. Training Bachelor, Master or equivalent in commerce, business administration, international relations or related field; A university, business school, HES/HEG Swiss or equivalent international training will be appreciated; Beyond the diploma, we value above all operational experience, understanding of customer challenges and the ability to manage complex commercial relationships. Experience Minimum 3 to 5 years of experience in business development, account management or account management in an international BtoB environment; Experience in managing strategic accounts or high-stakes customer relationships; Experience in responding to tenders, building commercial proposals or managing recurring customer requests; Ability to coordinate several interlocutors in an international, multicultural or multi-country environment; Experience in technical assistance, international staffing, consulting or engineering services will be highly appreciated. Key skills Strategic account management and development; Excellent customer relationship and loyalty skills; Understanding of BtoB, industrial or business service environments; Ability to build adapted commercial proposals; Ease with numbers, performance indicators and profitability logic; Mastery of CRM tools and Microsoft Office 365, particularly Excel; English B2 minimum and fluent French. Behavior Posture of trusted partner with customers; Service-oriented, active listening and ability to anticipate needs; Organization, rigor and ability to manage several subjects in parallel; Reactivity and adaptability in the face of customer requests; Team spirit and ability to collaborate effectively with support functions; Results-oriented, with a strong focus on the quality of the customer relationship. Type of contract: CDI Suisse – Full-time; Remuneration: Fixed salary over 13 months + bonus + transportation bonus Location: Route de la Gare 26, 1295 Mies – Suisse For over 40 years, IOTA Group has been supporting its customers in their international development by combining compliance, agility and smooth local integration in over 100 countries. We offer tailored solutions to enable our customers to operate internationally with complete peace of mind, thanks to our expertise in: Employer of Record (EOR) Technical Assistance International Payroll Management International Recruitment What makes IOTA strong is above all the power of our global network, bringing together several thousand professionals, as well as a team committed to delivering excellence every day. Thanks to our international subsidiaries, we combine global standards and in-depth local expertise to ensure that our customers have smooth, compliant and effective operations wherever they develop. At IOTA, trust is at the heart of our DNA. We build lasting partnerships based on transparency, reliability and compliance to support the international success of our customers. As part of the development of our commercial organization, we are looking for a Key Account Manager to support the growth of our strategic accounts, develop lasting customer relationships and contribute to the Group's commercial performance.