Business Analyst IT

--- base: meta-keywords: meta-viewport: width=device-width, title: Business Analyst IT (CRM) --- Business Analyst IT (CRM) ========================= Company Description The present and the future of Audemars Piguet are built through the contribution of all our talents. Inspired by the richness of our past, we are enthusiastic about what we will create in the future. Together, we are resolutely future-oriented and in continuous pursuit of excellence in all our trades. If our mission inspires you, come pursue your journey within our family so that we continue to create the extraordinary. Let's write the next chapter of your career together! Job Description Under the responsibility of the Domain Manager Retail Solutions, your main mission will be to play a key role in the identification, analysis, and transformation of business needs into high value-added technological solutions. As a Business Analyst IT, you are the preferred partner of the business teams to identify improvement opportunities, optimize processes, and translate business needs into value-creating digital solutions. You support the transformation of our customer journeys and contribute to the evolution of our CRM and Retail platforms in order to offer a consistent, personalized, and omnichannel experience to our customers throughout the world. Thanks to your understanding of business challenges and technological capabilities, you contribute to the definition of the roadmap, the prioritization of initiatives, and the success of strategic projects supporting the ambitions of Audemars Piguet. In this framework, your main responsibilities will be to: * Understand the needs of the Commercial teams and translate them into value-creating digital solutions * Contribute to the prioritization of the portfolio of initiatives based on their business value, impact, and feasibility * Lead scoping workshops, collect and formalize business requirements in the form of user stories, processes, and functional specifications * Collaborate closely with development, architecture, integration, and quality teams to ensure solutions are adapted to needs and compliant with company standards * Contribute to the definition and evolution of the CRM and Retail roadmap in connection with the strategic objectives of Audemars Piguet * Participate in the design, testing, acceptance, deployment, and change management phases in order to guarantee the adoption of solutions * Ensure the monitoring of initiatives, identify risks, propose mitigation plans, and communicate progress to stakeholders * Analyze the performance of solutions and user feedback in order to identify opportunities for continuous improvement and process optimization * Foster collaboration between business teams, end users, external partners, and IT teams in an international environment * Contribute to innovation and the digital transformation of the CRM and Retail domains by identifying trends, best practices, and new technological opportunities Qualifications * Proven experience as a Business Analyst IT * Significant experience in CRM, Clienteling, Marketing, or Retail projects * Solid expertise in Salesforce Marketing Cloud * Excellent skills in analysis, structuring, and prioritization * Experience in managing IT projects * Ease in communication with various interlocutors (IT & business) * Approach oriented towards internal customers and continuous improvement * Natural leadership and ability to influence without hierarchical authority * Ability to evolve in a cross-functional and multi-stakeholder environment * You perfectly master French and have very good knowledge of English Additional Information What we offer: * Coverage of health insurance (basic and supplementary) * 5 annual weeks of vacation and 2 additional weeks between Christmas and New Year thanks to the daily accumulation of additional minutes * A contribution to your sporting or cultural activities * The possibility, depending on the function, to work remotely * A company restaurant * An advantageous LPP You wish to express your expertise within Audemars Piguet? Do not hesitate and apply online! We look forward to discussing the opportunities that could correspond to your next professional adventure. The masculine applies to the feminine. #LI-JF1 Audemars Piguet (Marketing) SA * Audemars Piguet (Marketing) SA Route de France 16 1348 Le Brassus * [ ](< >) jpid5f77ac8jm jpit0939jm jpiy26jm