Quality Coordinator

Quality Coordinator
Love for Swiss Chocolate for 125 years in Fribourg. Our chocolate factory, founded by Wilhelm Kaiser in 1901, is still present in Fribourg. There, we confection our famous Têtes au Choco, our chocolates with liqueur and also various types of milk chocolates from the region.
In order to support the various operational teams, we are looking for a
QUALITY COORDINATOR
General:
Integrated into the quality department within a small team, we offer you a permanent and versatile position in an agri-food company recognized on the Swiss and International market. Our company, a subsidiary of the European group Savencia, has existed for more than a century and has been able to combine tradition and innovation throughout these years to design and manufacture quality products. In a dynamic working environment, you will interact transversally with many internal and external stakeholders.
Main activities:
Distribution Quality
Manage and follow up on consumer, customer, and private label complaints, including exports.
Support the development and validation of packaging.
Update product technical data sheets and customer portals.
Supervise the control of packaging upon receipt.
Ensure the quality accreditation of raw materials, the monitoring and processing of supplier complaints, as well as the evaluation and monitoring of supplier performance.
Ensure regulatory and media monitoring.
Product Quality
Drive the sensory analysis process to evaluate product quality and support product superiority projects.
Organize, facilitate, and exploit internal and external sensory panels.
Define and maintain sensory evaluation protocols and product performance criteria.
Carry out and monitor tastings, aging tests, and comparative evaluations (benchmark, consumer tests, expert juries).
Contribute to the evolution of product standards based on sensory and analytical results.
Operational Quality
Participate in transverse projects by providing quality and sensory expertise.
Drive the Food Fraud process and associated control plans.
Contribute to the update of HACCP and Food Defense risk studies.
Support the skill development of teams through training and awareness.
Act as backup administrator for the documentary base and support users.
Contribute to safety, continuous improvement, and CSR objectives.
Your profile:
Agronomist Engineer or experienced food technician with a minimum of 1-2 years of experience
Mastery of French, minimum level B2 in German and English
Experience in quality at the supplier/customer level for 1-2 years
Good knowledge of project management
A first successful experience in the agri-food sector and in a medium-sized company favoring versatility
Knowledge of Swiss and European regulations and FSSC22000, IFS or BRC certifications
Knowledge of analytical methods in a laboratory
Experience in chocolate or confectionery is a plus
Experience in auditing is a plus
You live in the Fribourg region or direct surroundings
This transverse position requires adaptability and flexibility, an affinity for being close to the field, but also a strong customer orientation. Teamwork is at the heart of your priorities; you have the capacity to assert yourself naturally, to face conflicts and manage them. Of a diplomatic and listening temperament, you adapt your oral and written communication according to your interlocutor. You also demonstrate rigor, organization, and a real sense of responsibility and results.
You possess analytical and synthesis skills, and are proactive. Your ability to prioritize tasks and your reactivity are major assets. Your listening skills, pedagogy, and diplomacy allow you to manage complex situations effectively. Furthermore, your resistance to stress helps you maintain constant performance even under pressure.
Taking initiative, anticipation, the will to learn and progress, as well as decision-making capacity will be strongly appreciated.
Benefits
41 hours per week, 5 weeks of vacation
Mobility: Free parking space, charging station, 10 min walk from Fribourg station,
Participation in flexi-ou job abo
Employee discounts at the shop,
REKA vouchers
Villars Maître Chocolatier is a member of the ChocoSuisse collective agreement
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