Head of Customer Service Advisory Center (w/m/d)

The Advisory Center of LUKB is the first point of contact for customer inquiries received via our telephone and digital channels. It also acts as a competence center for our team-managed customers in the areas of basic products, savings, investing, and pension planning.

With the strategy, we are continuously developing the Advisory Center and strengthening its importance and sphere of influence within the bank. This development offers you as a manager the opportunity to actively help shape things and make an important contribution to the future of LUKB.

Do you share our values "ambitious", "accessible", and "reliable", are you motivated to help shape changes, and do you want to take LUKB's customer service to the next level? Then you are the ideal reinforcement as Head of Customer Service Advisory Center!

Head of Customer Service Advisory Center (w/m/d)

Your job at a glance

What you achieve with us

• You lead and develop the Customer Contact Center and E-Banking Support teams, with a total of around 25 employees, in terms of expertise and personnel
• You are responsible for efficient and high-quality customer service via telephony and digital channels and manage this based on relevant performance and quality indicators
• As a member of the Advisory Center's leadership crew, you actively help shape the further development of the Advisory Center along the strategy
• You create the organizational and structural framework conditions for the continuous professional development of the employees
• You participate in projects and strategic initiatives and drive changes from the idea to successful implementation

What you bring with you

• You have sound and successful leadership experience in a customer service, advisory, or customer contact center and know the particular challenges of this dynamic environment
• You have a higher banking or business administration education (HF, FH, Uni)
• You are a strong and empathetic leader who provides orientation, develops employees, and leads by example
• You bring a pronounced growth mindset, plenty of drive and joy in change, and convince with high implementation strength
• You have experience in the conception and implementation of projects and changes
• Technological developments around telephony and digital customer interaction fascinate you; ideally, you also bring experience in the financial industry or a good understanding of banking business
• You communicate convincingly at different hierarchical levels, identify with our values, and are proficient in the Swiss German language; knowledge of English is an advantage

Your advantages with us

More time for you

With us, cantonal and regional holidays are paid. Additionally, sabbaticals and extra vacation days for years of service await you.

Flexible working

Choose an individual working model and manage your own working hours.

Family-friendly

Benefit from generous maternity or paternity leave as well as additional family allowances.

Strong pension

With our company's own pension fund, you are on the safe side.

Individual development

We support you in your internal and external training and further education so that you stay on the ball.

Exclusive advantages

Staff conditions on LUKB products and many external discounts protect your wallet.

Lara Kaufmann

HR Business Partner

j4id10433139jm j4it1041jm j4iy26jm