Teamleiter Service Center 80-100%

Teamleiter Service Center 80-100% (m/w/d) We move with expertise, trust and commitment – in the heart of Zug The Ausgleichskasse / IV-Stelle Zug is the competence center for social insurances in the canton of Zug. Social insurances cover all phases of life – from birth to retirement age. Around 150 employees are committed to people and companies in the canton of Zug. You can expect a meaningful job, flexible working hours with home office and good social benefits. Are you service-oriented and enjoy dealing with people? Do you like to accompany and develop employees? Then we are looking for you as Teamleiter Service Center 80-100% (m/w/d) The Service Center is the central hub of our organization and combines a wide range of functions and a broad spectrum of tasks. At the reception, our customers are competently and friendly advised by phone and at the counter. In the back office, employees ensure the maintenance of customer data and are responsible for the digitization of incoming physical mail. The area of activity is supplemented by various domestic services as well as the maintenance of the cafeteria. Your tasks Personnel and organizational management of the Service Center with 14 employees Ensuring high accessibility and service quality for our customers Control and continuous optimization of daily processes Further development of employees Coordination with internal interfaces and customers Responsibility for capacity planning, forecasting and reporting Collaboration in projects for digitization and further development of our customer service Your profile You have a commercial education and further training You have leadership experience, ideally with leadership training Professional experience in the field of (social) insurances is an advantage Ability and enthusiasm to lead, promote and develop people Distinct service orientation, independence and initiative We look forward to your application via our applicant portal at Romer, Human Resources, Baarerstrasse 11, Postfach, 6302 Zug. Do you have questions? Please contact us under jpid4e4bfd7jm jit0626jm jiy26jm