Customer Care Advisor 60-100% (m/w)
- Employment type
- Full-time
- Location
- Biel/Bienne
- First posted
Your mission
On behalf of our client, we are looking for a committed personality for written customer support. You are the interface between customers, processes, and internal teams and ensure that inquiries are handled efficiently, clearly, and in a solution-oriented manner. Your activities - Processing customer inquiries via e-mail, chat, and ticket systems - Using and managing several tools and systems simultaneously - Recognizing patterns and correct assignment of information - Formulating replies that largely avoid follow-up questions
Your profile
Your profile - Completed commercial or comparable training - Confident writing style in German and French or German and Italian (oral and written) - Independent, reliable, and solution-oriented way of working - Logical thinking and ability to quickly grasp processes - Service-oriented, friendly appearance, even under time pressure - Digital fitness and multitasking skills
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Posted 2 weeks ago