IT Help Desk Specialist - Fixed Term | German BASIC

Experis is the IT & Digital brand of the ManpowerGroup group, specializing in the IT Help Desk Specialist (1st & 2nd Level) - Fixed Term | German BASIC Experis is the IT & Digital brand of the ManpowerGroup group, specializing in the search and selection of qualified professionals in the fields of Information Technology, Engineering and Digital Transformation. We support companies and talents in building innovative paths, offering consultancy, recruitment and tailored technological solutions in national and international contexts., IT Help Desk Specialist (1st & 2nd Level) - Fixed Term | German BASIC Experis is the IT & Digital brand of the ManpowerGroup group, specializing in the search and selection of qualified professionals in the fields of Information Technology, Engineering and Digital Transformation. We support companies and talents in building innovative paths, offering consultancy, recruitment and tailored technological solutions in national and international contexts. Main responsibilities Provide 1st and 2nd level technical support to users. Manage requests and incidents via ticketing platform. Analyze and resolve issues related to: Windows operating systems; company applications; hardware and peripherals; connectivity and network issues. Perform installation, configuration and maintenance activities of PCs, notebooks and company devices. Manage users, groups and permissions via Active Directory / Entra ID. Support users in using the Microsoft 365 environment. Collaborate with internal IT teams for the escalation of more complex issues. Document activities performed and update the knowledge base. Requirements Previous experience in 1st and 2nd level Help Desk / IT Support roles. Good knowledge of the Microsoft Windows environment. Knowledge of: Microsoft 365; Active Directory; Entra ID / Azure AD; ticketing tools; hardware and software troubleshooting; basic networking principles (TCP/IP, DNS, DHCP, VPN). Analytical skills, problem solving and service orientation. Good communication skills and predisposition for contact with users. Languages German level B2/C1 - indispensable requirement. Fluent Italian. Good knowledge of English is a plus. Are a plus ITIL Foundation certification. Knowledge of Microsoft Intune / Endpoint Manager. Experience in enterprise contexts or multinationals. Microsoft certifications. What we offer Fixed-term contract within an international and structured context. Opportunity to work on Microsoft technologies and enterprise IT processes. Collaborative environment and possibility of professional growth. Remuneration commensurate with experience. If you are an IT professional oriented towards user support, with experience in troubleshooting and a good knowledge of the German language, send us your application! The advertisement is addressed to candidates of both sexes, in compliance with current regulations on equal opportunities and non-discrimination (L. 903/77 and 198/2006). We evaluate with interest motivated, curious and professionally growth-oriented people, eager to contribute to innovative projects in a dynamic and collaborative technological context. jpid4fc8559jm jpit0730jm jpiy26jm