Customer Assistant with frequency monitoring - CDI 50%

Customer Assistant with frequency monitoring.

What awaits you.
As a customer assistant in charge of frequency monitoring, you are in direct contact with travelers and seek to identify their travel habits. A varied and paid part-time (50%) training course of four months awaits you, during which you will receive both theoretical and practical instruction. Our training sites are located in Olten and Zurich Altstetten. After passing the exam certifying your training, you will work in teams and part-time (50%) and will perform your function as a customer assistant in charge of frequency monitoring throughout Switzerland, starting and ending your shifts each time at the same training site. The Customer Assistance division offers you interesting advancement possibilities such as training as a customer assistant in charge of ticket inspection, lasting four months, or training as a customer assistant, lasting eight months. As a customer assistant in charge of frequency monitoring, you contribute to our central goal: enthusiastically engaging customers.

You view irregular hours and shift work as an advantage to enjoy your free time while others are working. With us, working at night and on weekends entitles you to additional remuneration, for example CHF 16.– per hour for Sunday work. Time premiums of 10 to 30% are granted for night work, which gives you more free time.

What you can move.
As a customer assistant in charge of frequency monitoring, you are in direct contact with customers whom you accompany throughout their journey. You interview passengers about their itinerary and travel documents in order to analyze their travel behavior.
You enter the collected data on an electronic device.
You inform customers about their journey, ensure their comfort, and direct the flow of people.
Within the framework of a very varied professional daily life, you move Switzerland with different colleagues every day.
Thanks to an extremely precise service plan, you finish your work on time, without having to perform other tasks or process emails.

What you bring.
You have communication skills, demonstrate openness, and distinguish yourself by your considerate attitude towards people and your strong customer orientation. Thanks to your excellent communication skills and your great ability to manage conflicts, you contribute decisively to a positive customer experience.
To successfully carry out tasks that are sometimes physically demanding, we rely on collaboration and team spirit.
You have an affinity for numbers, assimilate information quickly, and distinguish yourself by a keen sense of responsibility. You work efficiently and precisely, master digital work tools, and are willing to work in shifts.
You have successfully completed a professional apprenticeship (minimum of two years) or hold a maturity certificate. Your motivation matters more to us than the industry you come from.
You have very good knowledge of French (level C1) and are already able to express yourself in German. You are also willing to obtain at least one language diploma (level A2) in German within two years.
During the application process, we will ask you for an extract from the criminal record as well as from the debt enforcement and bankruptcy register (dated less than three months). This document can be ordered at the time of the invitation to a personal interview.

Your salary and social benefits.
We have a fair and progressive salary system and we actively commit to equal pay. This is why additional and detailed information on the SBB salary system can be consulted in full transparency. This position falls under requirement level D and entitles you to a level 0 regional allowance.

Here is a good way to start.
The fact that you wish to move Switzerland with us constitutes the greatest motivation for us. We therefore refrain from asking for a cover letter for this position. If you wish, you nevertheless have the possibility to write to us in our application tool.

Application with submission of a complete dossier (CV, copies of work certificates and diplomas) online.
Deadline for submitting applications is 08.11.2026.
https://ohws.prospective.ch/public/v1/jobs/a81e915b-ea81-4f08-ae6d-2bc38a893e94