Customer Advisor (m/f/d) - Swedish furniture group

Power your game-changing career Are you looking for a job that fits you and your life? Then this position is exactly right for you. In this position as a Customer Advisor (m/f/d) for a Swedish furniture group, you will be the first point of contact for various telephone customer inquiries from the telecommunications sector. Specifically with the following framework conditions: Start on 17.08.2026 | Workload from 50% | Location Wallisellen ZH - hybrid model possible | Monday - Saturday from 08:30 - 17:30 | Support languages: German, German-Italian or German-French and Swiss German | Inbound | limited until 31.12.2026 - with option for extension Can this be reconciled with your daily routine? Perfect! Then it is our turn - read on and let us convince you, just as we convince our employees day after day. Awards such as "Global Best Places to Work" are proof of this. Your tasks As a Service Employee (m/f/d) in our team, you will: Process customer inquiries and requests and react to them depending on the need and situation. Communicate with customers via different channels (e.g., via telephone or via email) to ensure an optimal customer experience. Deal with different customer concerns in the area of furniture and interior design and offer a suitable solution for complaints. Conduct individual product consulting, through which you not only generate orders but also fulfill the real needs of our customers. As soon as the customer is happy, document the communication in the customer database. Your profile Concentrix is a perfect fit for you if you: Meet the following requirements: You have very good German and/or Italian or French skills in speaking and writing. You speak Swiss German. Have a strong customer and service orientation that enables you to recognize and specifically fulfill customer needs. Can flexibly cover the service hours (Monday - Saturday from 08:30 - 17:30). Are motivated to achieve your goals and actively help shape the success of your company. Work successfully independently and in a team. Ideally, you have: Already experience in customer service, retail, customer consulting, as a service worker in gastronomy or the hotel industry. Career changers and re-entrants are very welcome! Even if you feel you do not meet all the criteria, we look forward to your application. We will do our best to offer you the right position – regardless of whether it is this position or another. Our benefits In this position, we offer you benefits that support your unique lifestyle: You earn an industry-standard salary with additional attractive sales bonuses. We offer you a hybrid working model: After the induction period, you can work up to 50% mobile from home by arrangement. Additionally, you receive regular coachings, fresh-ups, and advanced training that are also of use to you in your private life. We place great importance on internal further education and career opportunities, even worldwide. We offer a modern and pleasant working environment in a motivated team. A variety of employee discounts, specifically negotiated by Concentrix with well-known partners. Do you want to take off with us? If all of this sounds like the perfect next step in your career path, then we would like to get to know you. Apply today via our online form and find out why Concentrix is the employer of choice for more than 440,000 people worldwide. Do you have any questions? Our virtual assistant "Dot" is available to you via WhatsApp at the number 0 78 220 78 49 or via Facebook Messenger around the clock and is happy to help you further. Your future place of work Concentrix Schweiz AG Richtistrasse 5, CH-8304 Wallisellen Concentrix is committed to equal opportunity We are proud to be united as one team and one company worldwide. We are committed to providing all applicants with equal employment opportunities and creating a work environment that is free from discrimination and harassment. All our hiring practices are based on business needs, job requirements, and professional qualifications, without regard to origin, age, gender identity, sexual orientation, religion, marital status or parental status, national origin, disability, or any other classification protected by applicable national laws. Work permit In accordance with Swiss law, only applicants who possess a valid work permit for Switzerland will be considered for this position. EMEACNX AGENTCNX