ICT Service Manager Senior

ICT Service Manager Senior (1319) Bern, Schweiz (and Homeoffice) | 80-100% This is your contribution Analyze contracts and service packages regarding utilization rate, term, and special features Evaluate technical and contractual transferability into BIT standard operations and coordinate with Product Owners and specialist departments regarding takeover risks and conditions Operatively support Product Owners through the creation of purchase requisitions, procurement support, as well as budget documentation and tracking over the application lifecycle Carry out lifecycle planning (roadmap, releases, changes, phase-outs) as well as coordination of supplier performance according to contract (SLAs, metrics, quality) and participate in documentation for WTO procurements Ensure service readiness from the day of takeover (monitoring, backup, patch management, access management) and participate in security documentation (Schuban, ISDS, IKT-Grundschutz) What makes you unique Completed tertiary education (HF, FH, Uni) in informatics, business informatics, or ICT management; compensable by equivalent professional experience Several years of professional experience in ICT Service Management, particularly in the takeover and operation of specialist applications required; project experience in transition/transformation of applications into operational operations desired Confident handling of ITIL processes (Incident, Problem, Change, Release, Service Level Management) Knowledge of public procurement law (BöB/VöB) including contract controlling and management of supplier performance (SLA/KPI, escalation, extensions) Basic knowledge of security documentation (Schuban, ISDS, IKT-Grundschutz) for active participation in security concepts High level of personal responsibility and reliable prioritization under time pressure; convincing mediation between customers, suppliers, and internal teams Good active knowledge of two official languages In a nutshell As a central point of contact, you bring together contracts, suppliers, and specialist departments and ensure that takeovers succeed on time and with guaranteed quality. In doing so, you accompany the entire lifecycle of the specialist application – from contract analysis and procurement to the secure handover of operations. What we offer Working for Switzerland We are committed to the Swiss success model and work for the welfare of the population. Lived diversity Thanks to equal opportunities, we develop our competencies and bring in different perspectives. Healthy at the workplace We support and advise our employees in the area of physical and mental health. All benefits How much (B)IT is in you? We - the Bundesamt für Informatik und Telekommunikation (BIT) - are the future-oriented and agile office. With us, curious minds, ambitious doers, and innovative forward-thinkers develop diverse digital solutions for Switzerland. We support and promote mobile and location-independent working. This allows our team players to design their work flexibly and individually where possible - for the compatibility of family and career. Furthermore, at BIT we maintain an open "Du" culture and support you and your future with a wide range of training and further education opportunities. Additional information Please apply via our application management system. To do so, click on "Apply now". We do not consider personnel service providers for this job vacancy. Questions about the position Mojentale Head of Chapter IT Operations & Support 2 jpid239ba8bjm jit0831jm jiy26jm