Funeral organization manager 100%

The funeral, cemeteries and crematorium service Funeral organization manager 100% (CDD) The funeral, cemeteries and crematorium service of the City of Geneva (SPF) has as its main mission to provide, with dignity, for the funerals, burials and cremations of persons deceased on the territory of the City, the canton of Geneva, as well as any person deceased in Switzerland or abroad. It helps grieving families and ensures the management of cemeteries and the funeral facilities made available. In order to strengthen the SPF management, we are looking for a Funeral organization manager 100% (CDD) Your mission Manage the team of funeral advisors (recruitment, continuous training, periodic evaluation, etc.). Perform the forward planning of the team, control the documents forming the basis for the payment of allowances, collect requests for absence and ensure their arbitration if necessary in compliance with current directives. Guarantee optimal communication within the sector through regular meetings or any other means and lead reflections on professional practices. Ensure the application of and compliance with standards, directives, service regulations as well as instructions, procedures, conventions and protocols. Ensure the proper delivery of services to families who call upon the SPF. Evaluate and respond to correspondence and/or external solicitations regarding funeral organization and propose a response to the head of service. Manage relations with partners external to the SPF, notably the application of partnership agreements. Ensure monitoring and prospecting regarding technological or other changes allowing an improvement of services for the various publics. Assist management in the evolution of processes according to new services to be provided to families in the field of funeral organization and guarantee a quality standard and the updating of the sector's referenced documents. Represent the sector's theme, or even the Service, within the framework of services to be provided to families or internal and external partners and respond to specific missions, in its field of competence, at the request of the management. Take part in management committee meetings. Ensure, when necessary, the mission of funeral advisor and participate in the team's work, including during on-call shifts (weekends/public holidays). Your profile: Federal diploma or equivalent, in the social or human sciences field. At least 5 years of experience in team management. Demonstrate listening skills and empathy and know how to face a demanding emotional context. Master common computer software (Microsoft Office) and excel in the practice of French both orally and in writing. A minimum experience of 3 years in the public sector, experience in the funeral field, mastery of SAP as well as the current practice of another language (English, Italian or German) constitute assets. You reside in the canton of Geneva or in the authorized domiciliation zone. As part of its policy of equality between women and men, the City of Geneva wishes to promote diversity in all services of the administration. Activity rate 100% Remuneration 100% Class J of the salary scale Start date As soon as possible Type of engagement Fixed term Application deadline Application: The application file must contain the following elements: Motivation letter Detailed curriculum vitae or, failing that, completed "Job Application" form (to be downloaded from our website) Copies of diplomas and work certificates Recent photo (passport format) Application tracking: In the City of Geneva, the recruitment process is decentralized. This means that each service or department is responsible for tracking applications for the positions it offers. A receipt of acknowledgment will be sent to candidates. Conditions of engagement: • Meet the requirements of the position in terms of diplomas and experience required in the job offer. • Benefit from a valid work permit or authorization. The employees of the City of Geneva must be domiciled in the authorized domiciliation zone. In its desire to fight against unemployment, the city encourages applications from the Cantonal Employment Office. More information on the working conditions of the City of Geneva: jpid0f31ad0jm jpit0833jm jpiy26jm